Getting help

Sony Notebook User Guide

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My computer does not shut down

It is recommended that you shut down your computer using the Turn Off Computer command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data.

If the Turn Off command does not work properly, proceed as follows:

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Restart the computer by pressing <Ctrl> + <Alt> + <Delete>.

 

The Windows Task Manager dialog box appears.

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Click Shut Down and then Turn Off.

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If this does not work, press the power switch and hold it for at least four seconds, this turns off the power.

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Unplug the computer from the AC adapter and remove the battery pack from your computer.

My computer locks up

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If you suspect one application is locking your system, you can try to stop it. To do this, press

 

<Ctrl>+<Alt>+<Delete> simultaneously. If you have not changed the default settings, you will enter the

 

Task Manager. Select the application or process that is locking your system, and then click End Task.

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If the above method does not work, or you do not know which application is locking your system, restart

 

the computer. On the Windows® taskbar, click the Start button, click Turn Off Computer, and then

 

select Turn Off.

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If the above method does not work, press the power switch and hold it for at least four seconds. This

 

turns off the power.

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If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut down the computer by

 

pressing <Ctrl>+<Alt>+<Delete>, and then click Turn Off from the Shut Down menu.

My software program locks up or crashes

Contact the software publisher or designated provider for technical support.