
Getting help
Sony Notebook User Guide
n N
74
My computer does not shut down
It is recommended that you shut down your computer using the Turn Off Computer command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data.
If the Turn Off command does not work properly, proceed as follows:
Restart the computer by pressing <Ctrl> + <Alt> + <Delete>. | |
| The Windows Task Manager dialog box appears. |
Click Shut Down and then Turn Off. | |
If this does not work, press the power switch and hold it for at least four seconds, this turns off the power. | |
Unplug the computer from the AC adapter and remove the battery pack from your computer. | |
My computer locks up | |
If you suspect one application is locking your system, you can try to stop it. To do this, press | |
| <Ctrl>+<Alt>+<Delete> simultaneously. If you have not changed the default settings, you will enter the |
| Task Manager. Select the application or process that is locking your system, and then click End Task. |
If the above method does not work, or you do not know which application is locking your system, restart | |
| the computer. On the Windows® taskbar, click the Start button, click Turn Off Computer, and then |
| select Turn Off. |
If the above method does not work, press the power switch and hold it for at least four seconds. This | |
| turns off the power. |
If your computer locks up while playing a | |
| pressing <Ctrl>+<Alt>+<Delete>, and then click Turn Off from the Shut Down menu. |
My software program locks up or crashes
Contact the software publisher or designated provider for technical support.