Getting help
Sony Notebook User Guide
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My microphone does not work
Check that the external microphone (optional) is plugged into the microphone connector.
About the modem
My internal modem does not work
❑Check that the phone line is plugged into your computer.
❑Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone.
❑Check that the phone number the program is dialing is correct.
❑In the Phone and Modem Options dialog box (Control Panel / Phone and Modem Options), check that your modem is listed in the Modems tab, and that the location information is correct on the Dialing Rules tab.
✍If you do not see the Phone and Modem Options icon, click Switch to Classic View on the left side. The modem may not work if you are connected to a PABX.
My modem cannot establish a connection
❑The modem dialing mode may be incompatible with your telephone line.
❑The modem may not work properly if you are behind a Private Automatic Branch eXchange (PABX).
❑Make sure that the modem is the only device connected to your telephone line.
My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other