Troubleshooting Your Computer

9Select Yes, and press Enter.

10Select Exit (Save Changes), and press Enter. The Setup Confirmation window appears again.

11Select Yes, and press Enter. The computer restarts.

What do I do if my computer stops responding?

It is best to turn off your computer using the Turn Off Computer option on the Microsoft® Windows® Start menu, located on the taskbar. Using other methods, including those listed below, may result in loss of unsaved data.

Click Start on the Windows® taskbar, select Turn Off Computer, and then click Turn Off.

If your computer does not turn off, press the Ctrl+Alt+Delete keys simultaneously. When the Windows Task Manager dialog box appears, click Turn Off from the Shut Down menu.

If your computer still does not turn off, press and hold the power button or slide and hold the power switch until the computer turns off.

If your computer stops responding while playing a CD or DVD, press the Ctrl+Alt+Delete keys simultaneously. You can turn off the computer from the Windows Task Manager.

Pressing the Ctrl+Alt+Delete keys simultaneously or turning off the computer with the power button may cause loss of data.

Remove the AC adapter and battery.

Why won’t my computer enter Standby or Hibernate mode?

Your computer may become unstable if the operating mode is changed before the computer completely enters Standby or Hibernate.

To restore the computer to normal operating stability:

1Close all open programs.

2Restart the computer. Follow these steps: 1 Press the Windows key .

2 Press U.

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Sony PCG-K40 What do I do if my computer stops responding?, Why won’t my computer enter Standby or Hibernate mode?