Troubleshooting Your Computer

This section describes how to solve some basic problems you may encounter when using your computer. For more troubleshooting topics refer to the VAIO® Computer User Guide. Many problems have simple solutions, so refer to these sources before you contact Sony Computing Support (http://www.sony.com/pcsupport).

What do I do if my computer won’t start?

Make sure the computer is securely plugged into a power source and turned on. Make sure the power indicator shows the power is on.

Make sure the battery is inserted properly and charged.

Make sure the floppy disk drive (if applicable) is empty.

If the computer is plugged into a power strip or uninterruptible power supply (UPS), make sure the power strip or UPS is turned on and working.

If you are using an external display, make sure it is plugged into a power source and turned on. Make sure the brightness and contrast controls are adjusted correctly. See the guide that came with your display for details.

Disconnect the AC adapter and remove the battery. Wait one minute. Reattach the AC adapter and reinsert the battery. Turn on the power.

Condensation may cause the computer to malfunction. If this occurs, do not use the computer for at least one hour.

What do I do if a BIOS error appears when my computer starts?

If the message “Press <F1> to resume, <F2> to setup” appears at the bottom of the screen, follow these steps:

1Press the F2 key. The BIOS Setup menu appears.

2Set the date (month/day/year). Press Enter.

3Press the Down Arrow key to select System Time, and then set the time (hour: minute: second). Press Enter.

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Sony PCG-K40 quick start Troubleshooting Your Computer, What do I do if my computer won’t start?