Getting Help

n N 60

About Sony’s Support Options

Computer User Guide

￿

You need to plug the phone line into the modem to use the communication features described in this manual.

Other sources of information

￿

The online help files that accompany your pre-installed software contain

 

instructions on using the software.

￿

VAIO-Link website: if you have any problem with your computer, you can access

 

the VAIO-Link web site (see your Customer Service Guide for the address).

￿

The Sony e-mail support service answers your questions by electronic mail. Just

 

send your question in an e-mail message and a Customer Service Analyst will send

 

you a reply with the answer. To send a question to Sony e-mail support, please

 

refer to the instructions in your Customer Service Guide.

Sony Notebook

￿

VAIO-Link Response Centre: Before contacting VAIO-Link Response Centre, try

 

to solve the problem by reading your User Guide (troubleshooting chapter) or the

 

manuals and helpfiles for the peripherals or software (See your Customer Service

 

Guide for the phone numbers).