Getting Help

 

Troubleshooting

Guide

 

 

 

(other than USB devices), be

 

 

￿When you reconnect devices

User

 

sure to turn off the computer as

 

described in Shutting down

 

 

ComputerNotebookSony

 

your computer. If you turn off

 

the computer in other ways, it

 

 

 

 

may result in data loss.

 

 

 

n N 61

Troubleshooting

This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you contact VAIO-Link.

￿

About the computer and software, see page 61

￿

About Digital Video Captures and DVgate, see page 64

￿

About the display, see page 65

￿

About sound, see page 65

￿

About the modem, see page 66

￿

About CD-ROMs and diskettes, see page 68

￿

About peripherals, see page 69

See also the online FAQ provided on your Documentation CD-ROM.

About the computer and software

My computer does not start

￿

Check that the computer is plugged into a power source and that it is turned on.

￿

Check that the power indicator on the front panel of the computer indicates that

 

the power is on.

￿

Check that the battery packs are inserted properly and that they are charged.

￿

Make sure there is no diskette in the floppy disk drive.

￿

Confirm that the power cord and all cables are connected firmly.

￿

If you have plugged the computer into a UPS, make sure the UPS is turned on and

 

working.