Getting help

Sony Notebook User Guide

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4Press the arrow keys to select the Exit menu.

5Press the arrow keys to select Get Default Values and then press <Enter>. The message Load default configuration now? appears.

6Make sure that [Yes] is selected and then press <Enter>.

7Press the arrow keys to select Exit (save changes) and then press <Enter>. The message Save configuration changes and exit now? appears.

8Make sure that [Yes] is selected and then press <Enter>.

9Restart the computer by pressing <Ctrl> + <Alt> + <Delete> and by choosing Shut Down.

My computer does not shut down

It is recommended to shut down your computer using the Shut Down command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Shut Down command does not work properly, proceed as follows:

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Restart the computer by pressing <Ctrl> + <Alt> + <Delete> and by choosing Shut Down.

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If this does not work, slide the power switch and hold it for at least four seconds, this turns off the power.

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Unplug the computer from the AC adapter and remove the battery pack from your computer.

My computer locks up

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If you suspect one application is locking your system, you can try to stop it. To do this, press

 

<Ctrl>+<Alt>+<Delete> once, click Task Manager, select the application or the process that is locking

 

your system, and then click End Task.

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If the above method does not work or you do not know which application is locking your system, restart

 

the computer. On the Windows® taskbar, click the Start button, click Shut Down, and then select Shut

Down in the list and click OK.