Getting help

Sony VAIO Desktop User Guide

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If this still fails, proceed as follows:1If possible, save any unsaved work.2Press <Alt>+<F4>.The Turn off computer box appears.3Select Restart.

Make sure the software you are using is compatible with your equipment and operating system. If these options fail, try re-installing the software. For bundled Sony software, see the printed Application CD Guide for installation details.

If none of the above solves the problem, you can turn off the computer by pressing the power button for longer than 4 seconds. All unsaved data will be lost.

If the same application locks up regularly, contact the software publisher or the advertised technical support.

Windows® locks up during shutdown

There are many reasons why the Windows® operating system may not shut down properly, including incompatible or conflicting drivers, damaged files, or non-responsive hardware.

To search Windows® Help for troubleshooting information, proceed as follows:1From the Start menu, select Help and support.2Click Fixing a problem.3Use the browse and search functions to find a solution.