Getting help

Sony VAIO Desktop User Guide

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About digital video captures and DVgate

When I record images to a digital video device using DVgate, my system displays the message 'Recording to DV device failed. Check the power and cable connections to the devices and try again'

Close all open applications and restart your computer. Frequently recording images to a digital video device while using DVgate sometimes causes this error.

About i.LINK™ devices

My i.LINK™ device does not appear on the desktop

To see the i.LINKdevice icon on the desktop, proceed as follows:

1Turn off and disconnect your i.LINK™ device.

2Reconnect your device.

3Turn on the power on the device again.

The icon should now appear on the desktop.

The connected i.LINK™ device is not recognised

Disconnect the i.LINK™ device, then connect it again.

You are strongly advised to use only Sony i.LINK™ cables, as using other brands may cause problems with the i.LINK™ devices.

I cannot establish an i.LINK™ connection between two VAIO computers

You must have administrator rights on your computer to be able to link the two.

Disconnect then reconnect the i.LINK™ cable.

If you still have no connection after waiting for a while, restart both computers.

If either computer has just returned from a power saving mode, the connection may be affected. In this case, make sure you perform a full restart before connecting them.

Check that both units are in the same workgroup, and that the Sharing option is enabled.