Troubleshooting

Before sending the USB-PSTN modem adaptor for repairs, read this manual and the support information on our website http://www.sony.net/. If the USB-PSTN modem adaptor still does not work properly, consult your Sony dealer or local authorized Sony service facility.

SymptomCause/Measures

A USB error occurs

ex) Connection Error Connect USB Device

•Check that the USB-PSTN modem adaptor is correctly connected to the USB terminal of your USB network adaptor compatible camcorder. If it is not, reconnect it.

A PPP error occurs

• The AREA CODE switch is incorrectly set.

ex) Connection Error

c Set it correctly. For details, see “Setting up

Check phone line

the unit” (page 11).

 

• The line is busy. (Another device is using the

 

phone line.)

 

c Try again when the other device has stopped

 

communicating.

 

• Cannot connect to the other telephone line.

 

c Wait a while before trying again.

 

• Cannot communicate well sometimes

 

depending on the status of the telephone line.

 

c Turn off the camcorder, turn it back on, then

 

try to communicate again.

 

• The USB-PSTN modem adaptor cannot be used

 

with a home or business telephone line. (Never

 

connect it to a home or business telephone line.

 

Doing so can lead to malfunction, overheating

 

and fire.)

 

 

17-GB