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Troubleshooting

This section describes how to solve common problems you may encounter

when using your computer. Many problems have simple solut ions, so try

these suggestions before you call Sony Customer Support.

Topi cs

My computer does not start.
❑Check that the computer is plugged into a power source and that it is turned
on. Check that the power light is lit on the front panel of the computer.
❑Confirm that a disk is not in the floppy disk drive (unless you are using a
bootable floppy disk).
❑Confirm that the power cord and all cables are connected firmly.
❑If you plugged the computer into a power strip or Uninterruptible Power
Supply (UPS), make sure the power strip or UPS is turned on and working.
❑Check that the monitor is plugged into a power source a nd turned on. Check
that the brightness and contr ast controls are adjusted correctly. See the
manual that came with your display for details.
❑Check that the computer is not in stand by mode.
My files are corrupted or deleted. I want to recover applications that came with
my computer.
See “To Use the Application Recove ry C D(s )” in the online User Guide, for more
information. You can access the online User Guide as follows:
1Click Start in the Windows taskbar, then click VAIO Help and Support.
2From the VAIO Help and Support menu, click VAIO User Guide.