Troubleshooting
What should I do if I cannot play a disc properly on my computer?❑Make sure the disc is inserted into the optical disc drive with the label side facing toward you.
❑Make sure the necessary program(s) is installed according to the manufacturer's instructions.
❑If a disc is dirty or damaged, your computer will stop responding. Follow these steps:
1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. 2 Remove the disc from the optical disc drive.
3 Check the disc for dirt or damage. If you need to clean the disc, see On Handling Discs (page 110) for instructions.
❑If you are playing a disc and cannot hear sound, do any of the following:
❑Check if the volume is turned off or minimized by the muting or volume button, respectively, on the wireless keyboard or the remote commander.
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❑Check the volume setting in the audio mixer.
❑If you are using external speakers, check the volume settings on the speakers and the connections between the speakers and your computer.
❑Make sure the correct driver software is installed. Follow these steps:
1Click Start and Control Panel.
2Click System and Maintenance.3Click System.
4Click Device Manager on the left pane.
The Device Manager window appears with a listing of your computer's hardware devices.
If an "X" or an exclamation point appears on the listed device, you may need to enable the device or reinstall the drivers.