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Troubleshooting

What should I do if my game software does not work or it keeps crashing?

❑Check the Web site of the game if there are any patches or updates to download.

❑Make sure you have installed the latest video driver.

❑On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in this case is not guaranteed.

What should I do if I cannot remember the BIOS password?

If you have forgotten the BIOS password, contact VAIO-Link to reset it. A reset fee will be charged.

Why does it take time before my computer starts?

If the firewall of Norton 360 is active, it may take some time before the desktop screen appears due to network security checkups.