Troubleshooting
If a problem occurs during operation of the unit, refer to the information provided in this section and in your Sony personal computer documentation. If the problem persists, consult your nearest Sony dealer. For contact information, see “Getting Help” on page 25. Also refer to the manuals provided with your personal computer.
Symptom | Cause/Remedy |
|
|
Tray does not open | c Make sure that the AC adapter and i.LINK cable are |
when the eject button | connected correctly, and that the personal computer is |
on the unit is pressed. | turned on. |
| c In some cases, the tray does not open when the eject |
| button is pressed. For information on how to remove the |
| disc, see “Removing a disc” on page 17 and “Help” of |
| your writing software or DVD playback software installed |
| on your personal computer. |
|
|
Tray does not open | c The software may be inhibiting disc access. For |
when the eject button | information on how to remove the disc, see “Removing a |
in a software | disc” on page 17 and “Help” of your writing software or |
application is clicked. | DVD playback software installed on your personal |
| computer. |
|
|
Tray is not locked. | c Push tray in fully. |
|
|
Tray locks and then | c Make sure that the disc is inserted with the label side |
opens again. | facing up. |
| c The disc or lens may be dirty. Clean as described on page |
| 25. |
| c The disc may be damaged. To confirm that the drive is not |
| malfunctioning, insert another disc. |
| c There may be condensation in the drive or on the disc. |
| Remove the disc and allow the unit to stand for |
| approximately one hour. |
|
|
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