Support overview

User support web site

You can find the following information on this web site. The information is periodically updated, so we recommend that you visit regularly.

•Information about the drive

•Information about the software supplied with the drive

•Latest firmware

•Frequently asked questions

•Troubleshooting guide

•Guaranteed compatible computers

•Guaranteed compatible discs

•Operating instructions

•Others

Accessing the user support web site

Sony Storage Support web sites

(As of September, 2004)

http://sony.storagesupport.com/

About the Bundled Software Detailed information about the supplied software is available on the web sites of the software manufacturer.

http://www.nero.com

Update the drive firmware

Some problems encountered when using the drive can be solved simply by updating the drive firmware. Firmware updates are available on the user support Web site. Access the site, make sure that there is an update for your firmware, and follow the instructions on the screen to proceed with download and installation.

Technical support

Please visit the above web sites that provide technical support and other information on the drive and the supplied software. When asking questions using telephone or e-mail, please have the following information available:

•Model number: VRD-VC10

•Serial number

•Date and place of purchase

•Computer maker and model number

•Computer specifications (CPU speed, memory size, OS version, etc.)

•Writing software used (version, etc.)

Local technical support is only available in the specified sales regions. The customers in these regions should be provided with a warranty card for this product. For contact information, refer to the warranty card.

Note that technical support conditions may vary according to the locality, and that charges and/ or limited service may apply in some regions.

Information Additional

45