Troubleshooting

Solution: Make sure you attached the charger

The phone turns itself off

correctly. Turn the phone on with the charger

Possible cause: The

 

button has been pushed

 

attached. If the phone starts, restart the phone

unintentionally.

 

 

with no charger attached.

Solution: Turn on the automatic key lock, or lock

I cannot charge the phone or battery

the keypad manually, % 77 Keypad lock.

Possible cause: The battery connection is bad.

capacity is low

Solution: Make sure the battery is inserted

Possible cause: The charger is not properly

correctly, % 6 To insert SIM card and battery.

connected to the phone.

 

 

 

Solution: Make sure that the charger connector

I cannot use SMS/text messages on

clicks properly into place when connected. The

my phone

 

 

battery icon flashes when charging is in progress,

Possible cause: Settings are missing or incorrect.

and stops when the battery is fully charged,

Solution: Contact your network operator to find out

% 7 To charge the battery.

the correct SMS service centre setting, % 38 Text

Possible cause: The battery connection is bad.

messaging (SMS).

 

 

Solution: Remove the battery and clean the

I cannot use MMS/picture messages

connectors. You can use a soft brush, cloth or q-tip,

soaked with alcohol. Make sure that the battery is

on my phone

 

 

completely dry before you put it back. Check that

Possible cause: Your subscription does not include

the battery connectors in the phone are undamaged.

data capability.

 

 

Possible cause: The battery is worn out and needs

Solution: Please contact your network operator.

to be replaced.

Possible cause: Settings are missing or incorrect.

Solution: Try another battery and charger for the

Solution: Go to www.SonyEricsson.com/support,

same phone model, or visit your retailer and ask

choose your phone model, then choose “Phone

them to verify if the battery and charger are

setup – MMS” and follow the instructions.

working properly.

% 61 Settings.

 

 

 

 

81

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