Troubleshooting |
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No battery icon appears when I start | Solution: Turn the phone on with the charger | |||
charging the phone | attached. If the phone starts, restart the phone with | |||
Possible cause: The battery is empty or has not | no charger attached. | |||
been used for a long time. | I cannot charge the phone or battery | |||
Solution: It may take up to 30 minutes before the | ||||
battery icon appears on the screen. | capacity is low | |||
| Possible cause: The charger is not properly | |||
Some menu options appear in grey | connected to the phone. | |||
Possible cause: A service is not activated or your | Solution: Make sure that the charger connector | |||
subscription does not support the function. | clicks properly into place when connected | |||
Solution: Contact your network operator. | ||||
Possible cause: Since you cannot send themes, | Possible cause: The battery connection is bad. | |||
pictures and sounds that are | Solution: Remove the battery and clean the | |||
the Send menu is sometimes unavailable. | connectors. You can use a soft brush, cloth or | |||
| soaked with alcohol. Make sure that the battery is | |||
I do not understand the language in | completely dry before you put it back. Check that | |||
menus | the battery connectors in the phone are undamaged. | |||
Possible cause: The wrong language is set in the | Possible cause: The battery is worn out and needs | |||
phone. | to be replaced. | |||
Solution: Try another battery and charger for the | ||||
same phone model, or visit your retailer and ask | ||||
them to verify if the battery and charger are | ||||
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I cannot turn on the phone | working properly. | |||
Possible cause: The battery is discharged. | The phone turns itself off | |||
Solution: Recharge the battery % 8 To charge the | ||||
Possible cause: The |
| button has been pushed | ||
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unintentionally. | ||||
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