Troubleshooting

 

 

 

No battery icon appears when I start

Solution: Turn the phone on with the charger

charging the phone

attached. If the phone starts, restart the phone with

Possible cause: The battery is empty or has not

no charger attached.

been used for a long time.

I cannot charge the phone or battery

Solution: It may take up to 30 minutes before the

battery icon appears on the screen.

capacity is low

 

Possible cause: The charger is not properly

Some menu options appear in grey

connected to the phone.

Possible cause: A service is not activated or your

Solution: Make sure that the charger connector

subscription does not support the function.

clicks properly into place when connected

Solution: Contact your network operator.

% 8 To charge the battery.

Possible cause: Since you cannot send themes,

Possible cause: The battery connection is bad.

pictures and sounds that are copyright-protected,

Solution: Remove the battery and clean the

the Send menu is sometimes unavailable.

connectors. You can use a soft brush, cloth or q-tip,

 

soaked with alcohol. Make sure that the battery is

I do not understand the language in

completely dry before you put it back. Check that

menus

the battery connectors in the phone are undamaged.

Possible cause: The wrong language is set in the

Possible cause: The battery is worn out and needs

phone.

to be replaced.

Solution: Change the language % 19 Phone

Solution: Try another battery and charger for the

same phone model, or visit your retailer and ask

language.

them to verify if the battery and charger are

 

I cannot turn on the phone

working properly.

Possible cause: The battery is discharged.

The phone turns itself off

Solution: Recharge the battery % 8 To charge the

Possible cause: The

 

button has been pushed

battery.

 

 

unintentionally.

 

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