Troubleshooting

Solution: Turn on the automatic keylock, or lock

Possible cause: Internet settings are missing or

the keypad manually % 72 Keypad lock.

incorrect.

Possible cause: The battery connection is bad.

Solution: Go to www.SonyEricsson.com, choose your

Solution: Make sure the battery is inserted correctly

phone model, then choose “Phone setup – WAP”

% 8 To insert SIM card and battery.

and follow the instructions % 58 Settings.

I cannot use SMS/text messages onThe phone cannot be detected by
my phoneother users via Bluetooth

Possible cause: Settings are missing or incorrect.

Possible cause: You have not turned Bluetooth on.

Solution: Contact your network operator to find out

Solution: Make sure that Bluetooth is turned on and

the correct SMS service centre setting % 33 Text

that your phone is visible to other users

messaging (SMS).

% 63 To show or hide your phone.

I cannot use MMS/picture messagesI cannot synchronize or transfer data
on my phone

between my phone and my computer,

Possible cause: Your subscription does not include

when using the included USB cable

data capability.

Possible cause: The cable has not been properly

Solution: Please contact your network operator.

detected and installed on your computer.

Possible cause: Settings are missing or incorrect.

The software that came with your phone has not

Solution: Go to www.SonyEricsson.com, choose your

been properly installed on the computer.

phone model, then choose “Phone setup – MMS”

Solution: Go to www.SonyEricsson.com, choose

and follow the instructions % 58 Settings.

your phone model, then choose “Product

I cannot use the Internet

information” - “Getting started”. The guide

“Synchronizing the phone with a computer”

Possible cause: Your subscription does not include

contains installation instructions and a

data capability.

troubleshooting guide, that may assist you in

Solution: Please contact your network operator.

solving the problem.

 

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