Troubleshooting
Master resetThe changes that you have made to settings and the content that you have added or edited, will be deleted.
To reset the phone1} Settings } the General tab } Master reset.2 } Reset settings or } Reset all.3 When instructions appear } Continue.
Error messagesInsert SIMPossible cause: There is no SIM card in the phone or you may have inserted it incorrectly.
Solution: Insert a SIM card %8 To insert SIM card and battery.
Possible cause: The SIM card connectors need cleaning.
Solution: Remove the SIM card and clean it. Also check that the card is not damaged in a way that may prevent connection to the phone connectors. In that case, contact your network operator for a new SIM card.
Possible cause: The phone is set to work only with certain SIM cards.
Solution: Check if you are using the correct operator SIM card for your phone.
Wrong PIN/Wrong PIN2Possible cause: You have entered your PIN or PIN2 incorrectly.
Solution: Enter the correct PIN or PIN2 } Yes
PIN blocked/PIN2 blockedPossible cause: You have entered your PIN or PIN2 code incorrectly three times in a row. Solution: To unblock % 71 SIM card lock.
Codes do not matchPossible cause: The two codes that you have entered do not match.
Solution: When you want to change a security code (for example your PIN) you have to confirm the new code by entering exactly the same code again.
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