Troubleshooting

Master reset

The changes that you have made to settings and the content that you have added or edited, will be deleted.

To reset the phone1} Settings } the General tab } Master reset.2 } Reset settings or } Reset all.

3 When instructions appear } Continue.

Error messagesInsert SIM

Possible cause: There is no SIM card in the phone or you may have inserted it incorrectly.

Solution: Insert a SIM card %8 To insert SIM card and battery.

Possible cause: The SIM card connectors need cleaning.

Solution: Remove the SIM card and clean it. Also check that the card is not damaged in a way that may prevent connection to the phone connectors. In that case, contact your network operator for a new SIM card.

Insert correct SIM card

Possible cause: The phone is set to work only with certain SIM cards.

Solution: Check if you are using the correct operator SIM card for your phone.

Wrong PIN/Wrong PIN2

Possible cause: You have entered your PIN or PIN2 incorrectly.

Solution: Enter the correct PIN or PIN2 } Yes

%71 SIM card lock.

PIN blocked/PIN2 blocked

Possible cause: You have entered your PIN or PIN2 code incorrectly three times in a row. Solution: To unblock % 71 SIM card lock.

Codes do not match

Possible cause: The two codes that you have entered do not match.

Solution: When you want to change a security code (for example your PIN) you have to confirm the new code by entering exactly the same code again.

%71 SIM card lock.

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