Troubleshooting

Troubleshooting

No battery icon appears when

Why doesn’t the phone work the way I want?

I start charging the phone

Possible cause: The battery is empty or has not

This chapter lists some problems that you might

been used for a long time.

Solution: It may take up to 30 minutes before

encounter while using your phone. Some problems

the battery icon appears on the screen.

require you to call your network operator, but you

can easily correct most of the problems yourself.

Some menu options appear in grey

However, if you need to hand in your phone for

Possible cause: Grey text indicates a function that

repair, please note that you may lose information

is temporarily unavailable. A service is not activated

and content that you have saved in your phone.

or your subscription does not support the function.

You are advised to make a copy of such information

Solution: Contact your network operator.

before handing your phone in for repair.

Possible cause: Since you cannot send themes,

For more support

pictures and sounds that are copyright-protected,

go to www.SonyEricsson.com/support.

the Send menu is sometimes unavailable.

 

I have problems with memory capacityThe wrong language appears
or the phone working slowly
on my phone

Possible cause: The phone memory is full.

Possible cause: The wrong language

Solution: Restart your phone every day to free

is set in the phone.

memory and increase the capacity of your phone.

Solution: Change the language,

You also have the option to do a Master reset.

% 13 Phone language.

Some of your personal data and settings you have

 

made will be lost when doing this.

I cannot turn on the phone

% 75 Master reset.

Possible cause: The battery is discharged.

 

 

Solution: Recharge the battery,

 

% 5 To charge the battery.

 

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