Troubleshooting

 

Solution: Make sure you attached the charger

The phone turns itself off

correctly. Turn the phone on with the charger

Possible cause: The battery connection is bad.

attached. If the phone starts, restart the phone

Solution: Make sure the battery is inserted correctly,

with no charger attached.

% 5 To insert SIM card and battery.

I cannot charge the phoneI cannot use SMS/text messages
or battery capacity is low

on my phone

Possible cause: The charger is not properly connected

Possible cause: Settings are missing or incorrect.

to the phone.

Solution: Contact your network operator to find

Solution: Make sure that the charger connector

out the correct SMS service centre setting,

clicks properly into place when connected.

% 34 Text messaging (SMS).

The battery icon flashes when charging is in progress,

I cannot use MMS/picture messages

and stops when the battery is fully charged,

% 5 To charge the battery.

on my phone

Possible cause: The battery connection is bad.

Possible cause: Your subscription does not include

Solution: Remove the battery and clean the

data capability.

connectors. You can use a soft brush, cloth or cotton

Solution: Please contact your network operator.

swab, soaked with alcohol. Make sure that the battery

Possible cause: Settings are missing or incorrect.

is completely dry before you put it back. Check that

Solution: Go to www.SonyEricsson.com/support,

the battery connectors in the phone are undamaged.

choose your phone model, then choose “Phone

Possible cause: The battery is worn out and needs

setup — MMS” and follow the instructions.

to be replaced.

% 56 Settings.

Solution: Try another battery and charger for the same

 

phone model, or visit your retailer and ask them to

 

verify if the battery and charger are working properly.

 

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