Troubleshooting |
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Solution: Make sure you attached the charger | The phone turns itself off |
correctly. Turn the phone on with the charger | Possible cause: The battery connection is bad. |
attached. If the phone starts, restart the phone | Solution: Make sure the battery is inserted correctly, |
with no charger attached. | |
I cannot charge the phone | I cannot use SMS/text messages |
or battery capacity is low | on my phone |
Possible cause: The charger is not properly connected | Possible cause: Settings are missing or incorrect. |
to the phone. | Solution: Contact your network operator to find |
Solution: Make sure that the charger connector | out the correct SMS service centre setting, |
clicks properly into place when connected. | |
The battery icon flashes when charging is in progress, | I cannot use MMS/picture messages |
and stops when the battery is fully charged, | |
on my phone | |
Possible cause: The battery connection is bad. | Possible cause: Your subscription does not include |
Solution: Remove the battery and clean the | data capability. |
connectors. You can use a soft brush, cloth or cotton | Solution: Please contact your network operator. |
swab, soaked with alcohol. Make sure that the battery | Possible cause: Settings are missing or incorrect. |
is completely dry before you put it back. Check that | Solution: Go to www.SonyEricsson.com/support, |
the battery connectors in the phone are undamaged. | choose your phone model, then choose “Phone |
Possible cause: The battery is worn out and needs | setup — MMS” and follow the instructions. |
to be replaced. | |
Solution: Try another battery and charger for the same |
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phone model, or visit your retailer and ask them to |
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verify if the battery and charger are working properly. |
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