Splendide AW122 important safety instructions Troubleshooting, Problem Possible Causes / Solutions

Troubleshooting

Before you call our Customer Care Department, go through the following troubleshooting suggestions

Problem:		Possible Causes / Solutions:
	•	The plug is not plugged into the socket, or not making contact.
	•	There has been a power outage.
The washer	•	The fuse has blown.
	•	The door is not closed securely.
won’t start.
	•	The ON-OFF button is not pressed (in)
	•	The Programs dial has not been set correctly (see Preset Washing Programs)
	•	The water supply faucets are not turned on
	•	The hose is not correctly connected to the tap.
The washer won’t fill.	•	The inlet hose filter screens need to be cleaned. If work has recently been
		carried out on the water piping, or if water is very hard, the filters could be
		clogged with particles or debris.
	•	The rubber hoses are kinked or squashed.
The Programs dial	•	Wait for the washer to drain, then Stop/Reset the washer (see Washing
		Options). Set another program. If the knob continues to turn, contact our
keeps turning.
		Customer Care Department.
The washer is	•	The drain hose is positioned too low. It must be installed at a height ranging
		from 25” to 34”.
continuously filling	•	The end of the drain hose is under water.
and draining with	•	The wall drainage system does not have a breather pipe.
water.	•	There may be a problem with your drain trap if the washer is installed on an
		upper floor of a building.
The washer	•	The Easy Iron function is selected (see Washing Options)
	•	The Coin Trap is clogged (see Clear the Coin Trap)
does not drain or spin.	•	The drain hose is kinked or squashed.
	•	The drain hose is clogged or positioned incorrectly so it is blocking water flow.
The washer vibrates	•	The shipping bolts and spacers have not been removed.
excessively during
	•	The washer is not leveled correctly.
the spin cycle.
	•	The inlet hoses are not secured properly. They should be tightened by hand but
The washer leaks.		not forced.
	•	The detergent dispenser needs to be cleaned (see Clean the Detergent Dispenser)
	•	The drain hose is not secured properly.
There is too	•	Improper detergent for this washer (see Dispenser Drawer)
much foam.	•	Too much detergent has been used (see Dispenser Drawer)
	•	To clear excess suds, set the Programs dial to “Rinse” and allow the machine to
		rinse out.

If you still have a problem, call Westland Sales: 1-800-356-0766

Please have the following info ready when you call:

1) Nature of the malfunction 2) Model no. (AW122NA) 3) Serial number (i.e. S/N...)

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