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Sprint Nextel U727 manual Troubleshooting Tips 101

Models: U727

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Section 2D

Troubleshooting Tips

In This Section

♦Problem Causes and Suggestions

♦Reinstalling the Device Driver

♦Resolving Resource Conflicts

♦Additional Troubleshooting Tools

This section provides assistance in diagnosing and solving many common problems you may experience while using your device and Sprint Mobile Broadband with your computer.

Section 2D: Troubleshooting Tips

101

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Sprint Nextel U727 manual Troubleshooting Tips 101

Contents

Part No 90024008 Rev Page Table of Contents 3A. Web Access 2D. Troubleshooting Tips3B. Location Based Services 2C. Menu Options5B. Terms and Conditions 5A. Safety and NoticesPage Welcome and thank you for choosing Sprint Welcome to SprintIntroduction Sprint Mobile Broadband USB Modem Basics Page This Section Introducing the Sprint Mobile Broadband USB ModemPackage Contents About This Guide Your Sprint Mobile Broadband USB Modem Getting Started Getting Started With Your Sprint Mobile Broadband USB ModemSprint Mobile Broadband USB Modem Software Getting StartedCall Sprint Customer Service Activating and Using Sprint ServiceTip Care and Maintenance Installation Page Installing the Sprint Mobile Broadband USB Modem Installing the Sprint Mobile Broadband USB ModemInstalling the Sprint Mobile Broadband USB Modem System Requirements WindowsVista, XP, Installing the Sprint Mobile Broadband SoftwareInstalling the Sprint Mobile Broadband USB Modem Installing the Sprint Mobile Broadband USB Modem To update firmware Firmware UpdatesInstallation on Macintosh Installing the Sprint Mobile Broadband USB Modem Installing the Sprint Mobile Broadband USB Modem Installation on Linux Inserting the Device Inserting and Removing the DeviceUsing the External Antenna Connector Using the External USB Cable and Clip HolderTo use the accessory pair To Insert a microSD Card How to Insert and Use the microSD Memory CardTo Eject a microSD Card Saving files from an application To Save Information on the microSD CardDragging and dropping or copying and pasting Saving files from an application MacintoshMethod one Windows VistaMethod three Method twoWindows XP Turning Off the Sprint Mobile Broadband USB Modem WindowsRemoving the Sprint Mobile Broadband USB Modem Installing the Sprint Mobile Broadband USB Modem Tip Activating Your DeviceTo activate an account and configure your device on Windows Installing the Sprint Mobile Broadband USB Modem Installing the Sprint Mobile Broadband USB Modem Activating Your Device Mac OS Installing the Sprint Mobile Broadband USB Modem Installing the Sprint Mobile Broadband USB Modem Installing the Sprint Mobile Broadband USB Modem If your computer is an Intel-based iMac or MacBook Setting up your Mac Network ConnectionTrouble Activating Your Device Installing the Sprint Mobile Broadband USB Modem Page Sprint Mobile Broadband Software Sprint Mobile Broadband SoftwareSprint Mobile Broadband Software To launch Sprint Mobile Broadband Starting Sprint Mobile BroadbandSprint Mobile Broadband Window About the Interface Menu Button Connection Status Minimize and Close ButtonsInsert your Device Disconnected Preparing ServicesConnected ConnectingIndicator Area Icons Icon Meaning Indicator AreaGO Button LED Status Indicates LED OverviewSystem Tray Icons Icon Meaning System Tray IconsEstablishing and Terminating Connections Sprint Mobile Broadband Software Menu Options and SettingsSprint Mobile Broadband GPS Receiver Window GPS Receiver Connection States OFF Location DisabledValidating Location Enabled/Privacy OffSearching Acquired GPS Receiver On GPS Off with Location Services EnabledLocation Disabled/Privacy On GPS Indicator Area Icons Icon Meaning GPS Indicator AreaEstablishing and Terminating GPS Connections Using your GPS Receiver with GPS ApplicationsPage Menu Options Overview of Menu Items Menu Item Details SettingsOverview of Menu Items Menu Items Alert Log Menu Item DetailsConnection History To access the Device Info & Diagnostics menu Device Info & DiagnosticsSelect Menu Device Info & Diagnostics Deleting RecordsAccessing the Location & Search Services Menu Location & Search ServicesClick the System Information button Location-Based Service Limitations Menu Options Location-Based Service LBS Information Location Services MenuAccessing Sprint’s Web site Software UpdatesSprint Location & Search menu options Find NearestSelect Menu Software Updates Check Now To check for software updatesTo enable or disable automatic monthly checks Select Menu Software Updates Check for updates once a monthAbout Sprint Mobile Broadband HelpSelect Menu About Sprint Mobile Broadband To access the Settings menu SettingsGeneral Settings SubmenuSprint Location Services Settings Menu Options Sprint Location Services Dialog Box This section lets you choose from the following options Mapping and Search ServiceLocation-Based Service Limitations GPS ModeApplying your GPS Mode Preference GPS Testing Novatel Wireless Network Adapter Ndis Sprint Mobile Broadband SettingsTo enable the Novatel Wireless Network Adapter Service Settings ModeTip Applying your Mode PreferenceRoaming Preference Enabling and Disabling Roam Guard Applying your Roaming Preference Sprint Connection Device SettingsUser Lock Code To enable the lock feature To change your lock code Updating Your Device’s PRL100 To update your PRLTroubleshooting Tips 101 Troubleshooting Tips102 Problem Causes and SuggestionsError Not in Service Error Splash Screen is FrozenTroubleshooting Tips 103 104 Reinstalling the Device DriverTroubleshooting Tips 105 To verify that the correct driver is installedWindows To locate the driverUpdating the Driver Selecting Start Settings Control Panel106 Troubleshooting Tips 107 To uninstall the existing driverWindows XP 108 Macintosh Troubleshooting Tips 109To resolve a resource conflict in Windows Resolving Resource Conflicts110 To resolve a resource conflict in Windows XP Troubleshooting Tips 111Accessing Connection History Additional Troubleshooting ToolsAbout Connection History To generate a text file containing your Connection HistoryAccessing Diagnostics Accessing the Alert LogAbout Device Info & Diagnostics Troubleshooting Tips 113114 To view your system parameters, including installed filesWeb Access Location Based Services 116 Web Access 117 Web FAQsTo access the Web Accessing the WebWeb Your User NameWhen is my data connection active? FAQsWhen is my data connection dormant? Can I sign out of data services?120 Location Based Services 121 Location Based ServicesTo access Location & Search Services Location and Search ServicesGlobal Positioning System Receiver 122Location Based Services 123 Select Menu Settings Sprint Location ServicesTo display your GPS receiver 124 Using your GPS receiver with GPS applicationsWhat is A-GPS? What is GPS?What is LBS? What are Location Based Services LBS?Will my device location services work indoors? What does MS-Based mode of operation mean?How long does it take to get the first GPS fix? 126What is the GPS Space Plane? What is a GPS signal?What is the GPS User Plane? What does the Test GPS button do?What is NMEA? What is the GPS Control Plane?When do I need NMEA? What GPS mode options are supported?What is enhanced local search? What is GPS Premium?How do I get the enhanced local search feature? What is a GPS application?Does GPS work when Privacy is set to ON? How do I enable GPS?How do I configure my Nmea port? How do I Start and Stop NMEA?Technical Specifications and Regulatory Information 132 Technical Specifications 133 Technical Specifications134 Cdma NetworksUSB Evdo Modem Technical Specifications 135Mechanical Specifications Environmental Specifications136 Transmitter Specifications Software SpecificationsTechnical Specifications 137 Hardware Specifications Receiver Specifications138 Miscellaneous Technical Specifications 139140 Regulatory Information 141 Regulatory Information142 Regulatory NoticesRegulatory Information 143 144 Safety Terms & Conditions 146 Safety and Notices 147 Important Notice Safety and Hazards148 Important NoticeSafety and Notices 149 Safety and Hazards150 Terms and Conditions 151 Novatel Wireless Limited Warranty and LiabilitySubscriber Agreement Services Covered By These Ts&Cs & Additional TermsBasic Definitions Subscriber AgreementOur Policies When You Accept The AgreementTerm Commitments & Early Termination Fees Terms and Conditions 153Our Right To Change The Agreement & Your Related Rights When You Dont Have To Pay An Early Termination Fee154 Terms and Conditions 155 Your Right To Terminate ServicesAccount Spending Limits ASL Credit Checks & Credit Information156 Deposits & Returning Deposits Restrictions On Using ServicesYour Device, Number & E-mail Address Caller ID Terms and Conditions 157Porting/Transferring Phone Numbers Coverage Where Your Device Will Work158 Terms and Conditions 159 About Data Services & ContentAccount & Service Charges Pro-rating Unused Minutes Specific Terms & Restrictions On Using Data ServicesActivation & Miscellaneous Charges 160Terms and Conditions 161 How We Calculate Your Charges For Billing Purposes162 Your BillTerms and Conditions 163 Taxes & Government FeesSurcharges Protecting Our Network & ServicesDisputing Charges You Must Still Pay Undisputed Charges 164Your Privacy Location Based ServicesTerms and Conditions 165 166 Disclaimer of Warranties You Agree We Are Not Responsible For Certain ProblemsYou Agree Our Liability Is Limited No Consequential Damages Terms and Conditions 167168 We Agree To First Contact Each Other With Any DisputesTerms and Conditions 169 170 Terms and Conditions 171 Other Important Terms172 Novatel Wireless Limited Warranty and LiabilityIndex Index173 174 Ndis