Internet Service Node (ISN) 2.0

Release Notes

 

 

 

 

 

Identifier

Severity

Headline

Release -note Enclosure

 

 

 

 

CSCma23427

3

1-minute-24-second delay for

For calls in progress, the Call Restart feature

 

 

restart when AS network cable

on the ISN Voice Browser has a very long

 

 

is pulled

delay (almost a minute and a half) before the

 

 

 

call is restarted on the next Application Server

 

 

 

in the AppServer list. This occurs when the

 

 

 

Application Server loses network connectivity.

 

 

 

Any new calls will go to an alternate App

 

 

 

Server.

 

 

 

Workaround: Contact Technical Support for a

 

 

 

workaround to this issue.

 

 

 

 

CSCma23629

3

No critical media when GK

Symptoms: Caller does not hear the critical

 

 

down for existing call before

error message before being disconnected in

 

 

transfer

the case where they cannot be routed to an

 

 

 

agent due to Gatekeeper failure.

 

 

 

Conditions: When the ISN is unable to reach

 

 

 

the Gatekeeper, it takes itself out of service.

 

 

 

Any calls in progress before the difficulty was

 

 

 

detected cannot be routed to an agent. The

 

 

 

defect is that they are simply disconnected

 

 

 

rather than hearing the critical error message

 

 

 

and then being disconnected.

 

 

 

Workaround: none

 

 

 

 

CSCma23742

3

A complete failover of Media

Symptoms: If the IIS service on one of two

 

 

Server causing 10 second

Media Servers is stopped, there is an

 

 

delay before playing

acceptable failover to the other MS and

 

 

announcements

announcements are played. If, however, there

 

 

 

is a complete failure of one Media Server then

 

 

 

all calls routed to that MS will delay by 10

 

 

 

seconds before playing the announcement on

 

 

 

the second MS. This is not just a one-off 10-

 

 

 

second failover issue as every call received on

 

 

 

the failed MS will have a 10 second delay prior

 

 

 

to prompts and announcements being played,

 

 

 

which is unacceptable to the customer.

 

 

 

Conditions: When there is a complete failure of

 

 

 

one Media Server then all calls routed to that

 

 

 

MS will delay by 10 seconds before playing

 

 

 

the announcement on the second MS.

 

 

 

Workaround: A content switch may be an

 

 

 

appropriate solution, since it also provides load

 

 

 

balancing. There is a workaround available

 

 

 

from the operating system vendor; contact

 

 

 

Technical Support for further information.

 

 

 

 

 

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Status Acoustics 2 manual Internet Service Node ISN Release Notes

2 specifications

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