Internet Service Node (ISN) 2.0

Release Notes

This document describes Cisco Internet Service Node (ISN), Release 2.0.

The user is expected to be familiar with the ISN solution and to have access to the ISN Release 2.0 documentation set.

Note: For the most up-to-date version of these release notes, as well as all other ISN 2.0 documentation, go to the Cisco Web page: http://www.cisco.com

1.Description

1.1.New Features Added since Release 1.0.1

∙Ability to use ASR (Automatic Speech Recognition) and TTS (Text to Speech) services with ISN. The ICM script editor is used to configure the information required for ASR/TTS using a combination of VRU script configuration and ECC variables.

oNote that if a call is to use ASR at any time, the ASR server must be used for all data input; the caller may provide that input via voice or DTMF. In “script editor” terms, you may not mix and match input type “B” and “D” in one call. This is a limitation of the Voice Gateway that may be removed in the future (no changes will be required in the ISN).

oThe ASR engines supported by this release require the voice channel to be G.711 ulaw. As a result, prompting (prerecorded prompts) must be G.711 ulaw if ASR is to be used for a call.

oThe logging tag used with the MRCP server is a form of the call’s conference ID, which is also stored in one of the ECC variables for the ICM.

oCharacters such as ñ, é are passed to the ASR/TTS servers. They are supported with ISN 2.0 and will be part of the solution if also supported in the ASR/TTS server.

∙Ability to perform IVR treatment at the Voice Gateway.

∙Ability to connect and transfer calls which originate as IP calls. This also enables the ISN to be used as a queue point for Cisco Call Manager/IPCC local transfers.

∙Support for additional Voice Gateways: 3640A, 3660, AS5350, AS5400, AS5400 HPX in addition to AS5300.

∙Advanced load balancing and failover using Cisco Content Server Switch (in some deployment models)

∙Support for Spanish grammars without the need for TTS. New locales include es-es and es-mx for Spanish in Spain and Mexico.

∙Support for additional currencies without requiring the need for TTS: Euro, Peso, GB Pounds, Canadian dollars.

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Status Acoustics 2 manual Description, New Features Added since Release
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2 specifications

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