StorageTek 9710 - page 27

MR0012J 9710 System Assurance Guide 2-3

StorageTek Hardware and Software

■StorageTek Hardware and Software Support

StorageTek provides the following phone numbers for hardware and software

support:

■Client Processor(s) Teams

List names and telephone numbers of the following CPU vendor people :

Hardware Contacts

_____________________________________________________________

Phone office:________________ home:________________

_____________________________________________________________

Phone office:________________ home:________________

_____________________________________________________________

Phone office:________________ home:________________

Software Contacts

_____________________________________________________________

Phone office:________________ home:________________

_____________________________________________________________

Phone office:________________ home:________________

_____________________________________________________________

Phone office:________________ home:________________

Call Center (Hardware)

U.S.-Colorado 1.303.673.4056

U.S.-Outside Colorado (Customers) 1.800.525.0369

U.S.-Outside Colorado (SDEs) 1.800.735.2778

Software Support

U.S.-Outside Colorado 1.800.678.4430

U.S.-Colorado 1.303.673.4430

Contents

Main Page Page Page List of Pages Summary of Changes Contents 2: Key Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 3: Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 4: Ordering the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 5: Pre-installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Figures Tables Page Preface Page Customer Resource Center Documents on CD Electronic Document Center KnowledgeMap Partners Page StorageTek Storefront Page Page The System Assurance Process Page Page Page Proposal Acceptance System Assurance Planning Meetings Order Placement Sales Entry Form or Order Worksheet Check System Assurance Review Meetings Preinstallation Checklist Error Check Installation Post-installation Follow-up Key Personnel Page Hardware Contacts Software Contacts Page Product Overview Page Page Page Page Page Page Page 4890 Data Buses DLT Data Buses Page Page Page Ordering the Equipment Page Page DLT Drives Page Page Page Page Page Page Cable Restriction Page Cable Length Subtraction Page Page Page PRS Card Page AS/400 Data Path Sun Sparc Workstation RS/6000, Bull DPX/20 Page Page FIPS Cables Page Page Page Page Page Page Pre-installation Checklist Yes Page Page A Site Planning Information Page MR0012J 9710 System Assurance Guide A-3 Figure A-1. 9710 Layout and Floor Space Requirements LSM EXPANDED UNIT SERVICE AREA REQUIREMENTS LSM BASIC UNIT SERVICE AREA REQUIREMENTS Page Page Page Index A C D E P R S T W R EADER S C OMMENT F Manual Name: ___________________________________________ Manual PN: _______________ BUSINESS REPLY CARD Page World Headquarters