Trouble Shooting Guide
Problem | Possible cause | What to do |
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Coffee runs down the side of the | Filter handle is not attached correctly, or | See “Preparing an espresso” pg13. |
filter handle | has not been tightened sufficiently. |
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| Edge of filter insert is not free of coffee | Clean around the top edge of the filter |
| granules. | and wipe the brewing head clean of coffee. |
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| The brewing head is dirty. | Wipe brewing head with a damp cloth. |
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| The brewing head is defective. | Contact a Sunbeam Service Centre. |
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| Brew head rubber seal is damaged or worn. | Contact a Sunbeam Service Centre. |
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No coffee runs through. | No water in the water reservoir. | Fill reservoir with water. |
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| Water reservoir not correctly assembled. | Press firmly down on the water reservoir to |
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| ensure it is correctly positioned. |
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| Steam dial set to ‘ ’ setting. | Ensure the steam dial is in the ‘•’ off position. |
| Brewing filter may be blocked. | See “Descaling the espresso machine” |
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| pg18. |
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| The filter is blocked, the coffee grounds | Empty out the filter and rinse under water |
| are too fine or tamped down too hard. | to clean. Wipe the brewing head with a |
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| cloth.Repack the filter with coffee and tamp |
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| down coffee. See “Care & Cleaning” pg16. |
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Coffee pours out in drops. | Coffee grounds are too fine or are too | Ensure you are using an evenly ground |
| compacted. | coffee and do not compact the grounds so |
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| firmly. |
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| Machine blocked by scale build up. | See “Descaling the espresso machine” |
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| pg18. |
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Espresso does not have any Crema. | Coffee is old or dry. | Use fresh coffee and once you open the |
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| coffee be sure to store it in an airtight |
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| container. |
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| Coffee not compacted firmly enough. | Compact coffee grounds more firmly. |
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| Coffee too coarse. | Grind the coffee to a finer texture or change |
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| brands of espresso coffee to a finer grind. |
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| Not enough coffee in filter. | See “Functions of your Café Ristretto™” pg13. |
Handle comes off during brewing. | Coffee tamped too hard. | Tamp the coffee grinds lighter. |
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| Coffee grind is too fine. | Change to a coarser grind of coffee. |
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| Filter handle is not attached correctly, or | See “Preparing an espresso” pg13. |
| has not been tightened sufficiently. |
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| Top edge of filter is not free | Clean around the edge of the filter and |
| of coffee granules. | wipe the brewing head clean of coffee. |
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