Sunbeam EM2300 manual Trouble Shooting Guide continued, Problem, Possible cause, What to do

Trouble Shooting Guide (continued)

Problem	Possible cause	What to do
Handle comes off during brewing.	The brewing head is dirty.	Wipe brewing head with a damp cloth.
	The brewing head is defective.	Contact a Sunbeam Service Centre.
	Brew head rubber seal is worn or damaged.	Contact a Sunbeam Service Centre.
Coffee is too cold.	Cups, filter and filter handle are cold.	Pre-heat cups, filter, handle and filter See
		“Functions of your Café Ristretto™” pg13.
	If making a cappuccino or latte the milk	Ensure that milk is heated properly during
	may not be heated enough.	frothing, but be sure not to boil the milk,
		See “Easy steps for frothing milk” pg11.
No steam from the steam wand/arm.	Steam wand/arm is blocked.	See “Care & Cleaning” pg16.
Not enough froth when frothing milk.	Milk is not fresh.	Ensure the milk is fresh.
	Milk temperature is too warm.	Ensure that the milk is well refrigerated
		before use.
	Frothing jug.	For best frothing results use a stainless steel
		jug and if possible refrigerate or run the jug
		under cold water before use.
	Steam wand/arm is blocked.	See “Care & Cleaning” pg16.
	Milk has been boiled.	Start again with fresh, chilled milk.
	The milk is making bubbles rather than	Ensure that the froth attachment is correctly
	frothing.	positioned on the steam wand/arm. The tip of the
		steam wand/arm or frothing attachment should
		be positioned just below the surface of the milk.
Uneven cup filling.	Uneven tamping or obstruction in the	Ensure coffee is tamped evenly and check
	pouring spouts.	that there is nothing obstructing the pouring
		spouts.
	Defective baffle in filter handle	Contact a Sunbeam Service Centre.
Espresso tastes burnt.	Type of coffee being used.	Experiment with different brands of coffee.
	Appliance has not been rinsed properly	Run a reservoir full of water through the
	after descaling.	machine before making another coffee.
Pump makes an unusually loud noise.	No water in reservoir.	Fill the water reservoir.
	Water reservoir not correctly positioned.	Replace the water reservoir firmly into the unit.
Espresso machine does not operate.	Brewing filter may be blocked.	Remove filter holder and clean brewing
		head. See “Care & Cleaning” pg16.
	Machine blocked by scale build up.	See “Descaling the espresso machine” pg18.

Please contact Sunbeam directly on Freecall 1800 025 059, if this guide does not solve your query. We have experienced staff on hand to assist, Monday to Friday.

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