SUPER MICRO Computer H8QI6-F, H8QII-F Technical Support Procedures, Frequently Asked Questions

Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note that as a motherboard manufacturer, we do not sell directly to end-users, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problem(s) with the specific system configuration that was sold to you.

1.Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked Ques- tions' (FAQs) sections in this chapter or see the FAQs on our web site before contacting Technical Support.

2.BIOS upgrades can be downloaded from our web site. Note: Not all BIOS can be flashed depending on the modifications to the boot block code.

3.If you still cannot resolve the problem, include the following information when contacting us for technical support:

Motherboard model and PCB revision number

BIOS release date/version (this can be seen on the initial display when your system first boots up)

System configuration

An example of a Technical Support form is posted on our web site.

Distributors: For immediate assistance, please have your account number ready when contacting our technical support department by e-mail.

3-3 Frequently Asked Questions

Question: What type of memory does my motherboard support?

Answer: The H8QI6/i-F serverboard supports up to 128 GB of DDR2-800/667/533 registered ECC SDRAM (or 64 GB with a single CPU installed). Both single and dual channel configuratiosn are supported. See Section 2-4 for details on installing memory.

Question: How do I update my BIOS?

Answer: It is recommended that you not upgrade your BIOS if you are not experi- encing problems with your system. Updated BIOS files are located on our web site. Please check our BIOS warning message and the information on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than your current BIOS before downloading.

Select your motherboard model on the web page and download the corresponding BIOS file to your computer. Unzip the BIOS update file, in which you will find the

3-3