Troubleshooting
Why doesn’t the phone work the way I want it to?
This chapter lists some problems that you might encounter when using your phone. Some problems require you to call your service provider, but you can easily correct most of the problems yourself.
However, if you need to take your phone in for repair, please note that you may lose information and content that you have saved in your phone. You are advised to make a copy of such information before taking your phone in for repair.
For more support go to www.sonyericsson.com/support.
I have problems with memory capacity or the phone is working slowly
Possible cause: The phone memory is full or the memory contents are not properly organized.
Solution: Restart your phone every day to free memory and increase the capacity of your phone.
You also have the option to do a Master Reset. Some of the personal data and settings you have made will be lost when you do this % 85 Master reset.
No battery icon appears when I start charging the phone
Possible cause: The battery is empty or has not been used for a long time.
Solution: It may take up to 30 minutes before the battery icon appears on the screen.
A red light appears behind the C key Possible cause: You are charging the phone.
Solution: This light indicates that the phone is being charged.
Some menu options appear in gray Possible cause: A service is not activated or your subscription does not support the function.
Solution: Contact your service provider.
Possible cause: Since you cannot send themes, pictures and sounds that are
82Troubleshooting
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