Tascam US-224 owner manual Technical Support, Troubleshooting, Tech Support Contacts

9. Technical Support

9.1 Troubleshooting

When installing the US-224 for the first time, if you experience any unusual behavior, here are some things to check:

Audio Drivers

In Control Panel / System / Device Manager (Win98SE/ME) or Control Panel

/System / Hardware / Device Manager

(Win2000/XP), find the Audio control panel. It's called Sound, Video And Game Controllers in Win98SE, or Sound & Multimedia in W98ME and Win2K. You should see two entries for the US-224:

TASCAM US-224

US-224 WDM Interface

In Control Panel / Multimedia, select the Audio tab.

Under Playback, US-224 Out should appear in the drop down menu

Under Recording, US-224 A:B should appear in the drop down menu

MIDI Drivers:

In Control Panel / Multimedia, select the MIDI tab. When Single Instrument is selected, you should see:

US-224 Port 1

US-224 Control

In Control Panel / Multimedia, select the Devices tab. Under Audio Devices, you should see:

Audio for US-224

Under Midi Devices And Instruments you should see:

MIDI for US-224.

Expand by clicking on the plus (+) sign and you should see:

US-224 Port 1

US-224 Control

(Port 1 corresponds to the US-224's physical MIDI I/O ports. US-224 Control is the "virtual" USB MIDI port with which the US-224 and its control surface communicate with your application.)

9.2 Tech Support Contacts

If you're unable to solve an installation problem, you've got several options for help.

First, we recommend you visit our website at www.tascam.com, and check for any updates, FAQ or support news.

Also on our website, you'll find our always lively Online User Forums. TASCAM Product Specialists are on line to field questions, but don’t be surprised if your question is answered by another user. The BBS is also a forum for discussion, comments and ideas on the US-224 and US-428. You’ll find users of a variety of software platforms, so someone’s likely to be familiar with your program of choice.

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