Also, since many of the situations you’re likely to encounter will be related to the software you’re using, it’s a good idea to check not only our website, but the websites and resources of the software program’s manufacturer as well.

You can also email us at US428team@tascam.com, or contact our telephone support. Outside the US, please see the Contact page of our website for worldwide contact information.

Before Contacting Us

Before contacting us with your query, please have the following information available:

Type of Computer (PC or Mac), processor type and speed, and (if possible) motherboard

Type of USB Host controller (see the US-224 manual for details)

Installed RAM, type of hard drive(s) Type of graphic card

What OS are you running?

If running Windows98SE, have you installed the HotFix?

What other hardware is installed in this computer? SoundBlaster or other audio cards? Other USB devices/hubs? Scanner, CD burners, WinModem, etc?

What application(s) are you running?

If running the bundled Cubasis application, is/was another version of Cubase or Cubasis installed?

What plugins to you have installed?

Please provide us with full details of your problem, including:

Any errors or oddities encountered during setup and installation Items listed above that do not appear

Any error messages encountered. Please try to copy or quote them in full. Any behavior that may cause errors, especially repeatable ones.

9.3 Troubleshooting FAQs

NOTE: While this manual contains some basic FAQ’s, you will find a much more detailed FAQ document on the US-224 CD- ROM. The FAQ is also updated on a regular basis, so we suggest you check the TASCAM website for the current version.

Q. I don’t see the US-224 in Cubasis’ Audio Control Panel.

A. Check to see if the US-224 is installed correctly within your OS. In Windows, go to the Device Manager (My Computer/Control Panel/Setup), and click on the Sound, video and Game controllers tab to make sure the US-224 is installed and operating correctly. Also check to see that your USB cable is connected securely, and that the unit is powered up before booting Cubasis.

Q. I’ve connected audio to the US-224, but can’t hear anything.

A. Make sure your input levels are sufficient. The green INPUT LED’s should light to indicate the presence of analog audio signal at the inputs. Make sure your monitor or headphone levels are turned up, and connected correctly.

Q. My audio is distorted.

A. Check to see if the signal is overloading. The red OL LED’s should only occasionally flicker. In the case of a digital input, try reducing the output level of the source.

Q. I can see a response on screen from Cubasis to the US-224, but I don’t hear any audio.

A. Make sure your audio signal path is correctly routed. Make sure the channels you’re trying to monitor are not in Input mode. Make sure your output level is turned up. Make sure that the US-224 ASIO driver (16 or 24 bit) is selected.

Q. I can hear audio, but I see no response to the US-224 on screen.

A. Make sure you’ve got the US-224 selected in the VST Remote menu. Make sure you’re looking at the correct BANK of faders on screen.

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Tascam owner manual Troubleshooting FAQs, Before Contacting Us, Don’t see the US-224 in Cubasis’ Audio Control Panel
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US-224 specifications

The Tascam US-224 is a compact and versatile audio interface designed to meet the needs of musicians, podcasters, and home recording enthusiasts. Launched as part of Tascam's innovative range of products, the US-224 is recognized for its ease of use, portability, and impressive sound quality, making it an ideal choice for those looking to record in various environments.

One of the standout features of the US-224 is its capability to connect directly to a computer via USB, allowing users to harness the power of digital audio workstations (DAWs). This seamless connectivity ensures low-latency performance, enabling users to record and monitor audio in real-time without distracting delays. The interface is compatible with both Mac and Windows operating systems, which broadens its appeal to a wide user base.

The US-224 is equipped with two high-quality microphone preamps, providing sufficient headroom for capturing a wide range of audio sources. These preamps are known for their clear, detailed sound reproduction, making them suitable for various applications, from vocal recordings to instrument captures. Additionally, the interface features phantom power for condenser microphones, ensuring flexibility in microphone choice.

Users will appreciate the integrated mixer on the US-224, which allows for easy control of audio levels and monitoring. The interface includes insert points and line inputs, offering further options for routing signals, whether for instruments or external processing equipment. The built-in MIDI input and output ports also enhance the interface’s versatility, allowing users to connect MIDI controllers and other devices for comprehensive music production.

The compact design of the US-224 makes it highly portable, a significant advantage for mobile recording setups. This lightweight interface can easily fit into a laptop bag, enabling users to capture high-quality audio anywhere. Furthermore, the durable construction of the unit ensures it can withstand the rigors of travel.

In summary, the Tascam US-224 stands out as a reliable audio interface packed with essential features for recording enthusiasts. Its excellent sound quality, robust connectivity options, and user-friendly interface make it a valuable tool for anyone looking to create professional-level recordings effortlessly. Whether in a studio or on the go, the Tascam US-224 provides an unyielding performance that meets the demands of modern audio production.
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