Tascam US-224 owner manual Troubleshooting FAQs

Also, since many of the situations you’re likely to encounter will be related to the software you’re using, it’s a good idea to check not only our website, but the websites and resources of the software program’s manufacturer as well.

You can also email us at US428team@tascam.com, or contact our telephone support. Outside the US, please see the Contact page of our website for worldwide contact information.

Before Contacting Us

Before contacting us with your query, please have the following information available:

Type of Computer (PC or Mac), processor type and speed, and (if possible) motherboard

Type of USB Host controller (see the US-224 manual for details)

Installed RAM, type of hard drive(s) Type of graphic card

What OS are you running?

If running Windows98SE, have you installed the HotFix?

What other hardware is installed in this computer? SoundBlaster or other audio cards? Other USB devices/hubs? Scanner, CD burners, WinModem, etc?

What application(s) are you running?

If running the bundled Cubasis application, is/was another version of Cubase or Cubasis installed?

What plugins to you have installed?

Please provide us with full details of your problem, including:

Any errors or oddities encountered during setup and installation Items listed above that do not appear

Any error messages encountered. Please try to copy or quote them in full. Any behavior that may cause errors, especially repeatable ones.

9.3 Troubleshooting FAQs

NOTE: While this manual contains some basic FAQ’s, you will find a much more detailed FAQ document on the US-224 CD- ROM. The FAQ is also updated on a regular basis, so we suggest you check the TASCAM website for the current version.

Q. I don’t see the US-224 in Cubasis’ Audio Control Panel.

A. Check to see if the US-224 is installed correctly within your OS. In Windows, go to the Device Manager (My Computer/Control Panel/Setup), and click on the Sound, video and Game controllers tab to make sure the US-224 is installed and operating correctly. Also check to see that your USB cable is connected securely, and that the unit is powered up before booting Cubasis.

Q. I’ve connected audio to the US-224, but can’t hear anything.

A. Make sure your input levels are sufficient. The green INPUT LED’s should light to indicate the presence of analog audio signal at the inputs. Make sure your monitor or headphone levels are turned up, and connected correctly.

Q. My audio is distorted.

A. Check to see if the signal is overloading. The red OL LED’s should only occasionally flicker. In the case of a digital input, try reducing the output level of the source.

Q. I can see a response on screen from Cubasis to the US-224, but I don’t hear any audio.

A. Make sure your audio signal path is correctly routed. Make sure the channels you’re trying to monitor are not in Input mode. Make sure your output level is turned up. Make sure that the US-224 ASIO driver (16 or 24 bit) is selected.

Q. I can hear audio, but I see no response to the US-224 on screen.

A. Make sure you’ve got the US-224 selected in the VST Remote menu. Make sure you’re looking at the correct BANK of faders on screen.

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