Troubleshooting
Problem | Possible Cause | Prevention/Solution |
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Burner(s) will not light | • Wire and/or electrode covered with | • Clean wire and/or electrode with rubbing alcohol and clean swab. |
using ignitor. | cooking residue. |
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| • Electrode and burner are wet. | • Wipe dry with cloth. |
| • Electrode cracked or broken "sparks at | • Replace electrode. |
| crack”. |
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| • Wire is loose or disconnected. | • Reconnect wire. |
| • Wires are shorting (sparking) between | • Replace ignitor wire/electrode assembly. |
| ignitor and electrode. |
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| • Bad Ignitor. | • Replace ignitor. |
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Burner(s) will not | • No gas flow. | • Check to see if LP tank is empty. If LP tank is not empty, refer to |
match light. |
| "Sudden drop in gas flow". |
| • Coupling nut and regulator not fully | • Turn the coupling nut about |
| connected. | turn until solid stop. Tighten by hand |
| • Obstruction of gas flow. | • Clear burner tube(s). |
| • Disengagement of burner to valve. | • Reengage burner and valve. |
| • Is grill assembled correctly? | • Check steps in assembly instructions. |
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Sudden drop in gas | • Out of gas. | • Check for gas in LP tank. |
flow or low flame. | • Excess flow valve tripped. | • Turn off knobs, wait 30 seconds and light grill. If flames are still low, |
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| turn off knobs and LP tank valve. Disconnect regulator. Reconnect |
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| regulator and leak test. Turn on LP tank valve, wait 30 seconds and |
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| then light grill. |
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Flames blow out. | • High or gusting winds. | • Turn front of grill to face wind or increase flame height. |
| • Low on LP gas. | • Refill LP tank. |
| • Excess flow valve tripped. | • Refer to "Sudden drop in gas flow" above. |
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• Grease buildup. | • Clean grill. | |
| • Excessive fat in meat. | • Trim fat from meat before grilling. |
| • Excessive cooking temperature. | • Adjust (lower) temperature accordingly. |
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Persistent grease fire. | • Grease trapped by food buildup around | • Turn knobs to OFF. Turn gas off at LP tank. Leave lid in position and |
| burner system. | let fire burn out. After grill cools, remove and clean all parts. |
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Flashback... | • Burner and/or burner tubes are blocked. | • Turn knobs to OFF. Clean burner and/or burner tubes. |
(fire in burner tube(s)). |
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Unable to fill LP tank. | • Some dealers have older fill nozzles | • The worn nozzles don't have enough "bite" to engage the valve. Try |
| with worn threads. | a second LP dealer. |
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Certified Grill Parts And Accessories®,
Flame®, Executive Chef®, Faststart®, Flare Fighter®, FlavorMaster®, Gas Grill Silouette and Design®, H2O Smoker®, Lava Flame®, MasterFlame®, MasterFlame Precision Cooking System®, PowerSpark®, Quantum®, VIP®, PrecisionFlame and Design®, Sierra®, and TruFlame® are registered Trademarks of the W.C. Bradley Company. Thermos® is a registered trademark of the Thermos Company and its affiliates.
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