Frequently Asked Questions

Q:My mouse and handheld are in-range and powered on, why won’t they reconnect after a mouse button press?

If Bluetooth Accessibility is set to Paired devices only, the mouse may not automatically reconnect. To allow the mouse to reconnect with a button press, change the default settings within the Bluetooth accessibility settings, see Reconnecting and Bluetooth Accessibility.

Q:What should I do when I try to use the mouse and nothing happens?

•Verify that the Pocket PC has an adequate battery charge.

•Verify that the Stowaway Travel Mouse batteries do not need replaced.

•Check to make sure that the keyboard/mouse software is installed properly according to the instructions.

•Check the Connection tab of the Mouse Control Panel to make sure the Stowaway Travel Mouse is enabled.

•Check the Mouse tab of the Mouse Control Panel to make sure you’ve selected the appropriate device type. After tapping Enable, you should select Stowaway Travel Mouse.

•Use the Mouse Help icon to launch the help.

Q:I tried to turn off the Bluetooth radio and it automatically turned back on, what should I do?

The Stowaway Travel Mouse must be disabled before the Bluetooth radio can be turned off. See the Disabling the Stowaway Travel Mouse section for more information.

Q: What is the Keyboard Control Panel for?

If you ever install a Bluetooth wireless keyboard, Connected serial keyboard or Infrared wireless keyboard via the Config tab of the Keyboard Control Panel, you will see a BT, Serial and/or IR tab added to the Keyboard Control Panel and corresponding icons added to the Input Method Toolbar. Even if you disable the keyboard(s) and only use the Stowaway Travel Mouse, the BT, Serial and/or IR tab and icons will remain. If you do not plan to need these options, you may choose to reinstall the driver and not enable them again so they will not display.

Stowaway Travel Mouse Owner’s Manual

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