Chapter 8: Troubleshooting

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Closed caption problems
If the program or video you selected is not closed-
captioned, no captions will display ( page 35,36).
If text is not available, a black rectangle may appear. If
this happens, turn off the closed caption feature
( page 35,36).
A closed-caption signal may not display correctly in
the following situations: a) when a videotape has been
dubbed; b) when the signal reception is weak; or c) when
the signal reception is nonstandard ( page 35,36).
Rating blocking (V-Chip) problems
If you forget your PIN code: Press four times
within five seconds. The PIN code will be cleared and
you can enter a new PIN code.
The V-Chip feature is available for the U.S. V-Chip
system, or Canada (if available)( page 39,40).
HDMI problems
For HDMI cables
Make sure to use cables with the HDMI Logo
( ) ( page 17).
For Legacy HDMI source
Some legacy HDMI sources may not work properly
with the latest HDMI TV products, due to new standard
adoption.
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LED indications

The green or red LED lights on the TV front indicate the TV’
s status, as described below.
LED Indication Condition
1) Green The TV is operating properly.
2) Red Power off (standby mode)
If the problem still exists:
In the U.S., call TACP Consumer Solutions at
1-800-575-5469.
In Canada, locate the nearest Toshiba authorized service
depot by directing your web browser to www.toshiba.ca;
click “Home Entertainment,” and then click “Support.”
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TV front
LED Indication