Appendix

Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions.

Symptom

Solution

TV will not turn on

¥

Make sure the power cord is plugged in, then press POWER.

 

¥

The remote control batteries may be dead. Replace the batteries.

No picture, no sound

¥

Check the antenna/cable connections.

No sound, picture OK

¥

The sound may be muted. Press VOLUME.

 

¥

The station may have broadcast difficulties. Try another channel.

 

¥

Check that the SPEAKERS function in AUDIO menu is set properly.

Poor picture, sound OK

¥

Check the antenna connections.

 

¥

The station may have broadcast difficulties. Try another channel.

 

¥

Adjust the PICTURE menu.

Poor reception of broadcast channels

¥

The station may have broadcast difficulties. Try another channel.

 

¥

Check the antenna connections.

 

¥

If you are using a VCR, make sure the TV/VCR button is set

 

 

correctly.

Cannot receive above channel 13

¥

Make sure the TV/CABLE switch is set to the mode that

 

 

corresponds with the signal source type (cable company or outside

 

 

antenna).

Black box appears on the screen

¥

The closed caption feature may be set to one of the Text modes (T1,

 

 

T2, T3, or T4). Turn closed captioning OFF.

Unable to select a certain channel

¥

The channel may be locked out with the CH LOCK feature, or

 

 

erased with the ADD/ERASE feature.

Multiple images

¥

The station may have broadcast difficulties. Try another channel.

 

¥

Antenna reception may be poor. Use a highly directional outdoor

 

 

antenna.

Poor color or no color

¥

The station may have broadcast difficulties. Try another channel.

 

¥

Adjust the TINT and/or COLOR in the PICTURE menu.

No stereo or SAP sound from a

¥

Make sure the MTS feature is set properly.

known MTS broadcast

 

 

The front panel buttons do not operate

¥

Check the FRONT PANEL LOCK feature.

The remote control does not operate

¥

Check whether the appropriate device mode is selected.

 

¥

Remove all obstructions between the remote control and the remote

 

 

control sensor in the TV.

 

¥

The remote control batteries may be dead. Replace the batteries.

Cannot access signal input sources

¥

Check the VIDEO LOCK feature.

(Video1, Video2, Video3,

 

 

ColorStream HD1/HD2, DVI/HDCP) and/or Channels 3 and 4.

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Toshiba 26HL84, 32HL84 owner manual Troubleshooting, Antenna, Black box appears on the screen, Control sensor in the TV