Appendix
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions.
Symptom | Solution | |
TV will not turn on | ¥ | Make sure the power cord is plugged in, then press POWER. |
| ¥ | The remote control batteries may be dead. Replace the batteries. |
No picture, no sound | ¥ | Check the antenna/cable connections. |
No sound, picture OK | ¥ | The sound may be muted. Press VOLUME. |
| ¥ | The station may have broadcast difficulties. Try another channel. |
| ¥ | Check that the SPEAKERS function in AUDIO menu is set properly. |
Poor picture, sound OK | ¥ | Check the antenna connections. |
| ¥ | The station may have broadcast difficulties. Try another channel. |
| ¥ | Adjust the PICTURE menu. |
Poor reception of broadcast channels | ¥ | The station may have broadcast difficulties. Try another channel. |
| ¥ | Check the antenna connections. |
| ¥ | If you are using a VCR, make sure the TV/VCR button is set |
|
| correctly. |
Cannot receive above channel 13 | ¥ | Make sure the TV/CABLE switch is set to the mode that |
|
| corresponds with the signal source type (cable company or outside |
|
| antenna). |
Black box appears on the screen | ¥ | The closed caption feature may be set to one of the Text modes (T1, |
|
| T2, T3, or T4). Turn closed captioning OFF. |
Unable to select a certain channel | ¥ | The channel may be locked out with the CH LOCK feature, or |
|
| erased with the ADD/ERASE feature. |
Multiple images | ¥ | The station may have broadcast difficulties. Try another channel. |
| ¥ | Antenna reception may be poor. Use a highly directional outdoor |
|
| antenna. |
Poor color or no color | ¥ | The station may have broadcast difficulties. Try another channel. |
| ¥ | Adjust the TINT and/or COLOR in the PICTURE menu. |
No stereo or SAP sound from a | ¥ | Make sure the MTS feature is set properly. |
known MTS broadcast |
|
|
The front panel buttons do not operate | ¥ | Check the FRONT PANEL LOCK feature. |
The remote control does not operate | ¥ | Check whether the appropriate device mode is selected. |
| ¥ | Remove all obstructions between the remote control and the remote |
|
| control sensor in the TV. |
| ¥ | The remote control batteries may be dead. Replace the batteries. |
Cannot access signal input sources | ¥ | Check the VIDEO LOCK feature. |
(Video1, Video2, Video3, |
|
|
ColorStream HD1/HD2, DVI/HDCP) and/or Channels 3 and 4.
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