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Toshiba 3500, 3505 Chapter 9: If Something Goes Wrong..................... 175

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Hard disk drive passwords .................................. 169

Setting a hard disk drive master password.......... 170

Setting a hard disk drive user password........ 172

Deleting the hard disk drive user password... 173

Chapter 9: If Something Goes Wrong..................... 175

Problems that are easy to fix ............................... 175

Problems when you turn on the computer........... 177

The Windows® operating system is not working . 178

Using Startup options to fix problems........... 179

Internet problems .......................................... 180

The Windows® XP operating system

can help you ............................................ 181

Resolving a hardware conflict.............................. 181

A plan of action.............................................. 182

Resolving hardware conflicts on your own.... 182

Fixing a problem with Device Manager .......... 184

Memory card problems.................................. 185

Power and the batteries................................. 186

Keyboard problems........................................ 188

Display problems........................................... 188

Disk drive problems....................................... 190

Problems with the DVD-ROM drive................ 192

Sound system problems................................ 194

PC Card problems.......................................... 194

Printer problems............................................ 197

Modem problems........................................... 198

Internet Problems................................................ 199

DVD operating problems...................................... 199

Develop good computing habits .......................... 202

If you need further assistance.............................. 203

Before you call............................................... 203

Contacting Toshiba........................................ 204

Other Toshiba Internet Web sites ........................ 205

Contents

Main Model: Portg 3500/3505 Series Compact Disk-ReWritable Protection of Stored Data Critical Applications FCC Notice NOTE Industry Canada Requirement FCC Requirements Installation Type of Service Instructions for IC CS-03 certified equipment Wireless Interoperability Wireless LAN and your Health Regulatory Information Canada Industry Canada (IC) USA-Federal Communications Commission (FCC) Caution: Exposure to Radio Frequency Radiation Interference Statement Approved Countries for use Caution: Bluetooth and Exposure to Radio Frequency Radiation Interference Statement CD-ROM, DVD-ROM, DVD-ROM/CD-RW Safety Instructions Location of the required label Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents Introduction ..............................................................22 Chapter 1: Finding Your Way Around........................ 26 Chapter 2: Getting Started ........................................ 38 Chapter 3: Learning the Basics.................................. 65 Chapter 4: Mobile Computing................................... 86 Chapter 5: Expansion Options................................. 102 Chapter 6: Enhancing Productivity.......................... 118 Chapter 7: Toshiba Utilities....................... .............. 149 Chapter 8: Keeping Your Files Safe........... .............. 166 Chapter 9: If Something Goes Wrong..................... 175 Page Introduction This guide Safety icons 24 Other icons used Other documentation Service options Chapter 1 Finding Your Way Around Making sure you have everything Finding where everything is located Front with the display panel closed Back Right side Left side Front with the display panel open Page Page Underside Indicator panels System indicator panel Keyboard indicator panel Display system buttons Page Chapter 2 Getting Started Selecting a place to work Creating a computer-friendly environment Keeping yourself comfortable Placement of the computer Seating and posture Lighting Arms and wrists Work habits Precautions Setting up your computer Installing a memory module Page Page Removing a memory module Connecting an external USB mouse Connecting an external USB keyboard Connecting a printer Connecting a USB printer Connecting the modem Connecting to a phone line Connecting to a network Connecting to a power source Connecting to an AC outlet Page Using the battery Connecting other external devices Using the computer for the first time Opening the display panel Turning on the power Using the TouchPad Primary and secondary control buttons Disabling or enabling the TouchPad Setting up your software Registering your computer with Toshiba Using your computer in tablet mode Page Setting up a printer Customizing your computers settings Powering off the computer Closing the display panel Different ways to turn the computer on and off Caring for your computer Cleaning the computer Moving the computer Using a computer lock Page Chapter 3 Learning the Basics Computing tips Using the keyboard Character keys Making your keyboard emulate a full-size keyboard Ctrl, Fn, and Alt keys Function keys Hot keys Windows special keys Overlay keys Using the overlay to type numeric data Using the cursor control overlay Starting a program Saving your work Printing your work Using diskettes Inserting and removing diskettes Copying documents to a diskette Taking care of diskettes Backing up your work Restoring your work Using a DVD drive Inserting discs (CD or DVD) Playing a CD or DVD Removing discs (CD or DVD) Caring for CDs and DVDs Playing audio Setting up for communications Connecting your computer to a network An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading and downloading files from the Internet Toshibas online resources Chapter 4 Mobile Computing Toshibas energy-saver design Running the computer on battery power Maximizing battery life Using additional batteries Battery safety precautions Charging batteries Charging the batteries Using a battery charger Monitoring battery power Determining remaining battery power What to do when the battery runs low Conserving battery power Setting a power usage mode Using a hot key to select the power usage mode Using battery alarms Setting battery alarms Turning off the display automatically Enabling the screen saver Changing the battery Removing the battery from the computer Inserting a charged battery Disposing of used batteries safely Traveling tips Page Chapter 5 Expansion Options Using your computer at the office Using the optional external USB diskette drive Connecting the optional external USB diskette drive Using an optional external DVD-ROM drive Connecting the optional external DVD drive Using external display devices Directing the display output when you turn on the computer Adjusting the quality of the external display Display limitations Using tablet mode Preparing to use the tablet Page Using tablet mode Page Page Using the Toshiba tablet pen Returning the computer to its original configuration Using PC Cards Inserting a PC Card Removing a PC Card Hot swapping PC Cards Hot swapping precautions Using an SD card Installing SD card drivers Installing the SD card in the SD slot Formatting an SD card Stopping or removing the SD card after formatting Using Standby or Hibernate while using the SD card Removing an SD card Page Chapter 6 Enhancing Productivity Windows XP special features Personalizing your desktop Customizing the taskbar Bringing the world to your desktop Turning on the Web content interface Adding components to the Web content interface Changing desktop and browsing style Choosing a style Personalizing individual windows Customizing window toolbars Displaying a toolbar in a window Displaying information about each folder Setting up for communications Determining the COM port Using the Ethernet LAN Port Accessing a LAN Exchanging data with another computer Transferring application files Setting up a direct cable connection Setting up a wireless connection Accessing the wireless modules using your system tray Network Device Switch Using Bluetooth Using audio features Using external speakers or headphones Recording sounds Using a microphone Adjusting recording settings Powering down the computer Turn Off or Shut down command Restart command Hibernation command Standby command Using Turn Off or Shut down Turning off more quickly Page Starting again after Turn Off or Shut down Using Hibernation Enabling the Hibernation command Page Going into Hibernation mode Going into Hibernation mode more quickly Starting again from Hibernation Using Standby Going into Standby mode more quickly Page Page Starting again from Standby Chapter 7 Toshiba Utilities Fn-esse Starting Fn-esse Assigning a key to a program or document Using drag-and-drop Using the keyboard or pointing device Viewing existing key assignments Changing or removing existing key assignments Hotkey utility TOSHIBA Console Customize Your Computer Network Security TOSHIBA Controls Power Management Plugged in section Running on batteries section Creating a new power mode Customizing a power mode Toshiba Hardware Setup Page The Toshiba Rotation Utility Tablet and Pen Settings Page Page Chapter 8 Keeping Your Files Safe Using passwords in the Windows operating system User-level passwords Setting a user-level password Disabling the user-level password Using the power-on (user-level) password Using the instant (user-level) password Hard disk drive passwords Setting a hard disk drive master password Page Setting a hard disk drive user password Deleting the hard disk drive user password Page Chapter 9 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Your program performs an illegal operation. Problems when you turn on the computer The computer will not start. The computer starts but, when you press a key, nothing happens. The computer is not accessing the hard disk or the optional external diskette drive. The computer displays the WARNING RESUME FAILURE message. The Windows operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow. My browser cant find the URL address I typed in. My browser cant find a site I bookmarked. The Windows XP operating system can help you Resolving a hardware conflict A plan of action Resolving hardware conflicts on your own Interrupt Request Channel Direct Memory Access Plug and Play Resolving conflicts Fixing a problem with Device Manager Disabling a device Checking device properties Memory card problems Power and the batteries The AC power light does not come on when you plug in the AC adapter and power cable. The AC adapter and power cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems Display problems The screen does not look right. The built-in screen flickers. Disk drive problems Error-checking Your hard disk seems very slow. Your data files are damaged or corrupted. Problems with the DVD-ROM drive You press the DVD-ROM eject button, but the DVD-ROM tray doesnt slide out. Some discs run correctly but others do not. The disc will not come out of the drive when you click the eject button on the screen. Sound system problems You do not hear any sound from the computer. The computer emits a loud, high-pitched noise. PC Card problems Card Information Structure PC Card checklist Resolving PC Card problems The slot appears to be dead. PC Cards that used to work no longer work. Page Printer problems The printer will not print. The printer will not print what you see on the screen. Modem problems The modem will not receive or transmit properly. The modem is on, set up properly and still will not transmit or receive data. Internet Problems My Internet connection is very slow. My browser cant find the URL address I typed in. My browser cant find a site I bookmarked. DVD operating problems A blank screen appears while watching a DVD-ROM movie or title. Jumping video lines appear around the DVD-ROM video window. DVD titles, games, or applications appear distorted. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your hard disk. Read the users guides. If you need further assistance Before you call Contacting Toshiba Toshiba voice contact Other Toshiba Internet Web sites Toshibas worldwide offices Page Page Page Appendix A Hot Keys Volume Mute Password security Without a password With a password 212 Power usage mode Standby Mode 214 Hibernation mode Display modes Display brightness 216 Wireless device enable/disable Disabling or enabling the TouchPad Keyboard hot keys Appendix B Power Cable Connectors Glossary Acronyms Page Ter ms The following terms may appear in this users guide. A B C D Page E F G H I K L M N O P Page R S T U V W Index A B C D E F H I J K L M N O P Page R S T U V W