Channel tuning problems, Closed caption problems

Chapter 8: Troubleshooting

•Your TV remote control may not operate certain features on your external device. Refer to the owner’s manual for your other device to determine its available features. If your TV remote control does not operate a specific feature on another device, use the remote control that came with the device (- pages 27–35).

•If the TV still does not act as expected, use the Reset Factory Defaults procedure (- page 44).

Channel tuning problems

•Make sure the remote control is set to the correct device mode (- page 24).

•The channel may have been erased from the channel memory by the Channel Add/Delete feature. Add the channel to the channel memory (- page 40).

•The channel may be blocked by the Channels Block feature. Unblock the channel (- page 60).

•If you are unable to tune digital channels, check the antenna configuration (- page 39). If you are still unable to tune digital channels, clear all channels from the channel list (- page 41) and reprogram channels into the channel memory (- page 40). If you are still unable to tune digital channels, use the Reset Factory Defaults procedure (- page 44). Also see “TV stops responding to controls” and “Other problems”

(- page 72).

Closed caption problems

•If the program or video you selected is not closed- captioned, no captions will display (- page 54).

•If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature (- page 54).

•A closed-caption signal may not display correctly in the following situations: a) when a videotape has been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard (- page 54).

Rating blocking (V-Chip) problems

•If you forget your PIN code: While the PIN code entering screen is displayed, press Efour times within 5 seconds. The PIN code you previously stored will be cleared (- page 58).

•The V-Chip feature is available for the U.S. V-Chip system only (- page 59).