7. Troubleshooting

7-1. Solving Printer Problems

Use the table below to help solve printer problems.

Problem

Cause

Solution

Cannot send print data from the

You have selected the wrong

Confirm the selected printer, and

PC.

printer.

select the correct one.

 

USB cable not connected

Disconnect and re-connect the

 

 

USB 2.0 cable

 

Your PC and OS do not satisfy

See “1-3-3. Software

 

the requirements of GT-541.

Information" and check your PC

 

 

properties.

 

Using an USB cable that does

Use the USB cable that meets

 

not meet the requirement.

the requirement.

 

 

See “1-3-4. Other requirements".

 

The USB hub is not working

Connect GT-541 directly to PC

 

properly.

with USB. USB hub is not

 

 

operationally approved.

 

Noise is disturbing the

Disconnect the USB 2.0 cable

 

communication between GT-541

once, and wait for 5 seconds

 

and the PC.

and connect it again.

 

 

If this does not solve the

 

 

problem, turn off GT-541, wait for

 

 

5 seconds and restart.

 

The PC is not working properly.

Restart the PC.

 

 

Try another inlet of USB port.

 

Added USB card in PC and

Connect GT-541 with the original

 

GT-541 do not match.

USB port in PC

 

Other USB device is connected

Remove the other USB device

 

with your PC.

and restart your PC, and check if

 

 

GT-541 works properly.

 

Something is wrong with the

Try other or shorter USB 2.0

 

USB cable.

cables.

GT-541

73

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Brother GT541, GT-%$! instruction manual Solving Printer Problems, Use the table below to help solve printer problems