7. Troubleshooting
| Error |
| Message |
| Meaning |
| Solution |
| code |
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| 6003 |
| Fail: PLTN Put in |
| Platen moving error | ** | |
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| 6004 |
| Fail: CLRNS SNSR |
| Clearance sensor error |
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| 6010 |
| Fail: SH EEP WRT |
| Failure in writing to EEPROM of |
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| SH |
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| 6011 |
| Fail: SH FLSH ERS |
| Failure in clearing FLASH ROM of |
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| SH |
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| 6012 |
| Fail: SH FLSH WRT |
| Failure in writing to FLASH ROM of |
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| SH | ** | |||
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| 6013 |
| Fail: SH FLSH CHK |
| Defect in FLASH ROM Check | ||
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| Sum of SH. |
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| 6014 |
| Fail: SH RAM Test |
| Defect in RAM check of SH |
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| 6020 |
| Fail: RTC Read |
| Defect in the real time clock |
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| 6021 |
| Fail: No Battery. |
| Battery exhaustion of the real time |
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| clock |
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| 6031 |
| Fail: Panel Button |
| Platen Button may be |
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| malfunctioning. |
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| 6032 |
| Fail: Panel Button |
| Print Button may be |
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| malfunctioning. |
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| 6033 |
| Fail: Panel Button |
| The Stop Button may be |
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| malfunctioning. |
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| 6034 |
| Fail: Panel Button |
| The Back Button may be |
| Check whether something is placed on the |
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| malfunctioning. |
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| Control Panel. | |
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| The OK Button may be |
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| 6035 |
| Fail: Panel Button |
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| Contact your dealer or Brother . | |
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| malfunctioning. |
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| 6036 |
| Fail: Panel Button |
| The Down Button may be |
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| malfunctioning. |
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| 6037 |
| Fail: Panel Button |
| The Up Button may be |
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| malfunctioning. |
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| 6038 |
| Fail: Panel Button |
| The Head Cleaning Button may be |
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| malfunctioning. |
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| Clean the Carriage by referring to |
| 6100 |
| Fail: CRG Speed |
| Defect in the Carriage load (in the |
| Cleaning the Carriage Shafts”. If the cleaning |
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| high level). |
| has no effect, contact your dealer or | ||
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| Brother . |
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| 6101 |
| Fail: CRG Move |
| An error occurred while moving the | ** | |
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| Carriage. |
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| Check whether the media is jamming in the |
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| Carriage. |
| 6102 |
| Fail: CRG STOP 1 |
| Failure in stopping the Carriage at |
| Clean the Carriage by referring to |
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| the proper position |
| Cleaning the Carriage Shafts”. If the cleaning | ||
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| has no effect, contact your dealer or |
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| Brother . |
| 6103 |
| Fail: CRG STOP 2 |
| Failure in stopping the Carriage at | ** | |
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| the proper position (ASIC error) | ||||
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| 6104 |
| Fail: CRG STP PRT |
| CR |
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| printing |
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| 6105 |
| Fail: CRG STP FLS |
| CR | ||
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| flashing |
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