Toshiba 62CM9UA, 72CM9UE Troubleshooting, Symptom and solution, Reference section, Solution

Reference section

Reference section

Troubleshooting

•Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions.

Symptom and solution

Symptom	Solution
TV will not turn on	• Make sure the power cord is plugged in, then press	.

•The remote control batteries may be dead. Replace the batteries.

•The lamp unit may need to be replaced (page 8). Also see “LED indications” on page 45.

No picture, no sound	• Check the antenna connections.
No sound, picture OK	• The sound may be muted. Press +, – or .

•The station may have broadcast difficulties. Try another channel.

•Check that the Speaker function in SOUND menu is properly set.

Poor sound, picture OK	• The station may have broadcast difficulties. Try another channel.
Poor picture, sound OK	• Check the antenna connections.
	• The station may have broadcast difficulties. Try another channel.
	• Adjust the PICTURE menu.
Poor reception of broadcast channels	• Check the antenna connections.
	• The station may have broadcast difficulties. Try another channel.
	• Make sure the Color system is properly set.
Teletext problems	• Check the antenna connections.
	Good performance of text depends on a good strong broadcast signal.
Multiple images	• The station may have broadcast difficulties. Try another channel.
	• Antenna reception may be poor. Use a high directional outdoor
	antenna.
	• Check if the direction of the antenna has changed.
Poor color or no color	• The station may have broadcast difficulties. Try another channel.
	• Adjust the Tint and/or Color in the PICTURE menu.
No picture or too dark	• The lamp unit may need to be replaced (page 8).
The remote control does not operate	• Remove all obstructions between the remote control and the remote
	control sensor in the TV.
	• The remote control batteries may be dead. Replace them with new
	ones.
	• Check that the TV/VCR/DVD switch on the remote control is
	properly set.

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#01E44-50_6272CM9UAE 44 05.10.18, 3:23 PM

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Toshiba 62/72CM9UA/E (E)