Toshiba A35 If Something Goes Wrong

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5.375 x 8.375 ver 3.1

Chapter 7

If Something Goes Wrong

Some problems you may encounter when using your

notebook computer are relatively easy to identify and solve.

Others may require help from your dealer or the manufacturer

of a software program.

This chapter aims to help you solve many problems by

yourself. It covers the problems you are most likely to

encounter. If all else fails, contact Toshiba. You will find

information on Toshiba’s support services at the end of this

chapter.

Problems that are easy to fix

Your program stops responding.

If you are working with a program that suddenly freezes all

operations, chances are the program has stopped responding.

You can exit the failed program without shutting down the

operating system or closing other programs.

Contents

Main Satellite A35 Series Users Guide Model: Satellite A35 Series ReWritable CD/DVD Drives Protection of Stored Data Critical Applications FCC Notice Industry Canada Requirement FCC Requirements Installation Type of Service Telephone Company Procedures If Problems Arise Disconnection Fax Branding Instructions for IC CS-03 certified equipment Wireless Interoperability Caution Wireless LAN and your Health Regulatory Information Canada Industry Canada (IC) Europe EU Declaration of Conformity USA-Federal Communications Commission (FCC) Caution: Exposure to Radio Frequency Radiation Caution: Radio Frequency Interference Requirements Taiw an Using this equipment in Japan Device Authorization Interference Statement Approved Countries/Regions for use for the Atheros AR5001X Mini PCI Wireless network adapter Page Approved Countries/Regions for use for the Intel PRO/ Wireless LAN 2100 3B Mini PCI Adapter Approved Countries/Regions for use for the Toshiba Mini PCI Wireless LAN Card Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Regulatory statements Canada-Industry Canada (IC) Caution: FCC Interference Statement Caution: Exposure to Radio Frequency Radiation Taiw an Using this equipment in Japan 2.4FH1 Device Authorization CD-ROM, DVD-ROM, Multi-function Drive Safety Instructions Location of the required label Copyright Export Administration Regulation Notice Trademarks Page Contents Introduction ..............................................................35 Chapter 1: Finding Your Way Around........................ 39 Chapter 2: Getting Started......................................... 51 Chapter 3: Learning the Basics ................................. 82 Chapter 4: Mobile Computing ................................. 114 Chapter 5: Getting to Know the Windows XP Operating System.............................. 129 Chapter 6: Exploring Your Options.......................... 160 Page Chapter 7: If Something Goes Wrong..................... 185 Appendix A: Hot Keys.............................................. 218 Appendix B: Power Cable Connectors ..................... 225 Appendix C: Using ConfigFree With Your Computer .............................................. 226 Page Introduction This guide 36 Safety icons Other icons used Other documentation 38 Service options Page Front with the display closed Back Right side Left side Front with the display open Page System indicator panel Keyboard indicator lights CD/DVD control buttons Underside Page Chapter 2 Getting Started Selecting a place to work Creating a computer-friendly environment Keeping yourself comfortable Placement of the computer Seating and posture Lighting Arms and wrists Work habits Precautions Page Setting up your computer Setting up your software Registering your computer with Toshiba Adding external devices Using external display devices Connecting an external monitor Directing the display output when you turn on the computer Adjusting the quality of the external display Display limitations Connecting to a power source Page Charging the main battery Using the computer for the first time Opening the display panel Turning on the power Using the TouchPad Control buttons Disabling or enabling the TouchPad Installing additional memory (optional) Page Page Page Page Removing a memory module Page Connecting a mouse Connecting a printer Connecting a USB printer Connecting a parallel printer Setting up a printer Using the Add Printer Wizard Page Page Turning off the computer Caring for your computer Cleaning the computer Moving the computer Using a computer lock Chapter 3 Learning the Basics Computing tips Using the keyboard Character keys Ctrl, Fn, and Alt keys Function keys Windows special keys Overlay keys Using the numeric keypad overlay Using the cursor control overlay Reprogramming the Internet and TOSHIBA Console buttons Launching other applications Resetting original programming Starting a program Saving your work Printing your work Backing up your files Using the DVD-ROM or Multifunction drive DVD-ROM drive components CD/DVD and digital audio modes Inserting a disc Page Playing an audio CD Page Viewing the contents of a CD or DVD Removing a disc with the computer on Removing a disc with the computer off Caring for CDs and DVDs Setting up for communications Connecting the modem to a phone line Connecting your computer to a network Powering down the computer Turn Off or Shut down command Restart command Hibernation command Standby command Using Turn Off or Shut down Turning off more quickly Starting again after Turn Off Using Hibernation Going into Hibernation mode more quickly Starting again from Hibernation mode Using Standby Going into Standby mode more quickly Starting again from Standby Chapter 4 Mobile Computing Toshibas energy-saver design Running the computer on battery power Battery Notice Power management Charging the battery Charging the RTC battery Monitoring battery power Determining remaining battery power Page Conserving battery power What to do when the battery runs low Setting battery alarms Changing the main battery Removing the battery from the computer Inserting the battery Taking care of your battery Safety precautions Maximizing battery life Disposing of used batteries safely Traveling tips Chapter 5 Getting to Know the Windows XP Operating System Lesson 1: Exploring the desktop Finding your way around the desktop Icons Start button Taskbar System tray Windows XP file system Lesson 2: Using the TouchPad and control buttons together Page Page Lesson 3: Learning about the Internet Opening a Web page from a window Lesson 4: Creating a new document Lesson 5: Creating a new folder Lesson 6: Starting programs Page Lesson 7: Resizing, repositioning, and hiding windows Using the taskbar Minimizing and maximizing windows Resizing and moving windows Page Lesson 8: Closing programs Lesson 9: Creating shortcuts Creating a shortcut to the Calculator Creating a shortcut to the Character Map Page Page Lesson 10: Changing the screen saver Page Lesson 11: Setting the date and time Page Lesson 12: Removing objects from the desktop Page Lesson 13: Using System Restore Lesson 14: If I am lost, what do I do? Windows XP Help and Support Center Page Using the online tours and tutorials Lesson 15: Turning off your computer Chapter 6 Exploring Your Options Windows XP special features Personalizing your desktop Customizing the taskbar Bringing the world to your desktop Turning on the Web content interface Adding components to the Web content interface Changing desktop and browsing style Choosing a style Personalizing individual windows Customizing window toolbars Displaying a toolbar in a window Displaying information about each folder Using your computer at the office Setting up for communications Determining the COM port Connecting the modem to a telephone line Setting up a dial-up connection Exchanging data with another computer Transferring files using a parallel port connection Getting started Getting help transferring files Setting up a wireless connection Accessing the wireless modules using your system tray Connecting to the Internet Using a modem An overview of using the Internet The Internet The World Wide Web Internet Service Providers Signing up with an Internet Service Provider Surfing the Internet Internet features Uploading and downloading files on the Internet Toshibas online resources Exploring video features Viewing presentations or DVD movies on your television Changing the display properties setting Playing DVDs Display settings hot key Exploring audio features Recording sounds Using a microphone Adjusting recording settings Using external speakers or headphones Connecting a monitor, keyboard and mouse Using PC Cards PC Card supporting software Inserting the PC Card Removing the PC Card Hot swapping Hot swapping precautions Chapter 7 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Your program performs an illegal operation. Problems when you turn on the computer The computer will not start. The computer starts but, when you press a key, nothing happens. The computer is not accessing the hard disk or the diskette drive. The computer displays the WARNING RESUME FAILURE The Windows operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows XP operating system can help you Resolving a hardware conflict A plan of action Resolving hardware conflicts on your own Interrupt Request Channel Direct Memory Access Plug and Play Resolving conflicts Fixing a problem with Device Manager Disabling a device Checking device properties Page Memory module problems Power and the batteries The AC power light does not come on when you plug in the AC adapter and power cable. The AC adapter and power cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems The keyboard produces unexpected characters. Display problems The display is blank. The screen does not look right. The built-in screen flickers. Disk drive problems Error-checking Your hard disk seems very slow. Your data files are damaged or corrupted. Some programs run correctly but others do not. A diskette will not go into the external diskette drive. DVD-ROM or multi-function drive problems You cannot access a disc in the drive. You press the disc eject button, but the drive tray does not slide out. Some discs run correctly, but others do not. Slow playback performance. Secondary IDE Channel DMA setting Sound system problems You do not hear any sound from the computer. The computer emits a loud, high-pitched noise. PC Card problems Card Information Structure PC Card checklist Resolving PC Card problems The slot appears to be dead. PC Cards that used to work no longer work. Page Printer problems The printer will not print. The printer will not print what you see on the screen. Modem problems The modem will not receive or transmit properly. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your hard disk. Read the users guides. If you need further assistance Before you call Contacting Toshiba Toshiba voice contact Other Toshiba Internet Web sites Toshibas worldwide offices America Page Page Appendix A Hot Keys Volume Mute Instant password security Without a password With a password Maintaining security when the battery is not fully charged Power usage mode Standby mode Hibernation mode Display modes Display brightness Enabling a wireless device Disabling or enabling the TouchPad Keyboard hot keys Appendix B Power Cable Connectors Appendix C Using ConfigFree With Your Computer Getting Started ConfigFree Main Screen Starting ConfigFree Configuring ConfigFree ConfigFree Utilities Connectivity Doctor Device Settings Page Profile Settings Add, Modify, and Delete a Profile Switch Profiles Quick Connect Using Auto Switch Auto Switch (Cable Disconnect) Auto Switch (SSID) Glossary Acronyms Page Ter ms The following terms may appear in this users guide. A B C D Page E F G H I K L M N O P R S T U V W Page Index A B C D E F H I J K L M N O P Page R S T U V W