User’s Manual 9-3
Troubleshooting

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or
attached peripherals. Basic problems may occur in the following areas:

System start-up

When the computer does not start properly, check the following items:
Self Test
Power Sources
Power-on Password
Software The problems may be caused by your software or disk. If you
cannot load a software package, the media may be damaged
or the program might be corrupted. Try loading another copy
of the software.
If an error message appears while you are using a software
package, check the software documentation. These
documents usually include a problem solving section or a
summary of error messages.
Next, check any error messages in the operating system
documentation.
Hardware If you cannot find a software problem, check your hardware.
First run through the items in the preliminary checklist above.
If you still cannot correct the problem, try to identify the
source. The next section provides checklists for individual
components and peripherals.
System start-up
Self test
Power
Password
Keyboard
LCD panel
Hard disk drive
DVD-ROM drive
DVD-ROM and CD-R/RW drive
DVD-R/-RW drive
DVD Super Multi drive
Floppy disk drive (optional)
PC Card
Pointing device
USB
Memory expansion
Sound system
Monitor
i.LINK (IEEE1394)
Modem
LAN
Wireless LAN