User’s Manual 9-12
Troubleshooting
Some CD/DVDs run
correctly, but others do
not
The software or hardware configuration may
becausing a problem. Make sure the hardware
configuration matches your software's
needs.Check the CD/DVD's documentation.
Check the type of CD/DVD you are using. The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video, DVD-
R,DVD-RW, DVD+R,
DVD+RW
CD-ROM: CD-DA, CD-Text, Photo CD
(single/multi-session), CD-
ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-
EXTRA), CD-G (Audio CD
only), Addressing Method 2
Recordable CD: DVD-R, DVD-RW
Check the region code on the DVD. It must
match that on the DVD-R/-RW drive. Region
codes are listed in the Fixed optical media drives
section in Chapter 2, The Grand Tour.
Cannot write correctly If you have trouble writing, make sure you are
observing the following precautions:
■Use only media recommended by TOSHIBA.
■Do not use the mouse or keyboard during
writing.
■Use only the software supplied with the
computer for recording.
■Do not run or start other software during
writing.
■Do not jar the computer during writing.
■Do not connect/disconnect external devices
or install/remove internal cards during writing.
If problems persist, contact your dealer.
Problem Procedure