5. TROUBLESHOOTING

ENGLISH VERSION EO1-33034

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

After the printer is turned off, all print data in the printer is cleared.

“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages

 

Problems/Causes

 

Solutions

HEAD OPEN

The Print Head Block is opened in

Close the Print Head Block.

 

Online mode.

 

 

HEAD OPEN ****

Feeding or printing has been attempted

Close the Print Head Block. Then press

 

with the Print Head Block open.

the [RESTART] key.

COMMS ERROR

A communication error has occurred.

Make sure the interface cable is correctly

 

 

 

connected to the printer and the host, and

 

 

 

the host is turned on.

PAPER JAM ****

1.

The media is jammed in the media

1. Remove the jammed media, and clean

 

 

path. The media is not fed smoothly.

 

the Platen. Then reload the media

 

 

 

 

correctly. Finally press the

 

 

 

 

[RESTART] key.

 

2. A wrong Media Sensor is selected for

2. Turn the printer off and then on. Then

 

 

the media being used.

 

select the Media Sensor for the media

 

 

 

 

being used. Finally resend the print

 

 

 

 

job.

 

3.

The Black Mark Sensor is not

3. Adjust the sensor position. Then press

 

 

correctly aligned with the Black

 

the [RESTART] key.

 

 

Mark on the media.

 

 

 

4.

Size of the loaded media is different

4.

Replace the loaded media with one

 

 

from the programmed size.

 

that matches the programmed size

 

 

 

 

then press the [RESTART] key, or

 

 

 

 

turn the printer off and then on, select

 

 

 

 

a programmed size that matches the

 

 

 

 

loaded media. Finally resend the print

 

 

 

 

job.

 

5.

The Feed Gap Sensor cannot

5.

Refer to Section 5.4 to set the

 

 

distinguish the print area from a label

 

threshold. If this does not solve the

 

 

gap.

 

problem, turn off the printer, and call a

 

 

 

 

TOSHIBA TEC authorised service

 

 

 

 

representative.

CUTTER ERROR ****

The media is jammed in the cutter.

Remove the jammed media. Then press

(Only when the cutter

 

 

the [RESTART] key. If this does not

module is installed on

 

 

solve the problem, turn off the printer, and

the printer.)

 

 

call a TOSHIBA TEC authorised service

 

 

 

representative.

E5- 1

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Toshiba B-SX4T-QP manual Troubleshooting, Error Messages Problems/Causes Solutions, Restart key

B-SX4T-QP specifications

The Toshiba B-SX4T-QP is a versatile and efficient industrial barcode printer that has garnered attention for its combination of advanced technology and user-friendly features. Designed to meet the demands of various industries, the B-SX4T-QP plays a crucial role in enhancing operational efficiency and maintaining productivity in environments such as manufacturing, logistics, and retail.

One of the standout features of the B-SX4T-QP is its high-resolution printing capability. The printer offers a resolution of up to 300 dpi, ensuring that barcodes, text, and graphics are printed with exceptional clarity and precision. This is especially important for applications that require high-quality labels, such as those found in healthcare and pharmaceuticals. The printer can handle media widths of up to 4 inches, accommodating a wide range of label sizes and formats.

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Connectivity options are abundant with the B-SX4T-QP. The printer supports various interfaces including USB, parallel, serial, and Ethernet, allowing for seamless integration into existing systems. This flexibility makes it easy for businesses to incorporate the printer into their workflows, regardless of their current technology infrastructure.

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Overall, the Toshiba B-SX4T-QP industrial barcode printer stands out for its combination of high-resolution printing, speed, durability, and user-friendly design. These characteristics make it an ideal choice for businesses looking to optimize their printing processes and enhance overall productivity. Whether in manufacturing, logistics, or retail, the B-SX4T-QP proves to be a reliable partner in achieving labeling and printing success.