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Toshiba F50 USB, Problem, Problem, Procedure, Procedure, USB device, Fingerprint Sensor, KB/Mouse Emulation option within the

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Qosmio F50 Series

Fingerprint Sensor

Problem	Procedure
Reading of the	In this instance you should try the fingerprint
fingerprint was not	reading operation again using the correct finger
successful.	position - please refer to Using the Fingerprint
	Sensor in Chapter 4, Operating Basics, for
	further information.
	Alternatively, you should try the recognition
	process again using another enrolled finger.
	The fingerprint sensor compares and analyzes
	the unique characteristics in a fingerprint.
	However, there may be instances where certain
	users are unable to register their fingerprints due
	to insufficient unique characteristics in their
	fingerprints.
	The recognition success rate may differ from
	user to user.
The fingerprint	In this instance you should try the recognition
cannot be read due	process again using another enrolled finger.
to injuries to the	However, if fingerprints from all the enrolled
finger.	fingers cannot be read, you should instead log
	into the computer by using the keyboard to input
	the password.
	If you are still unable to resolve the problem,
	contact your reseller, dealer or service provider.

USB device

In addition to the information in this section, please also refer to the documentation supplied with your USB device.

Problem	Procedure
USB device does not	Remove the USB device from the computer and
work	then reconnect it to a free port it in order to
	ensure it is firmly attached.
	Ensure that any required USB device drivers are
	properly installed - to achieve this you should
	refer to both the device documentation and the
	operating system documentation.
	If you are using an operating system that does
	not support USB, you are still able to use a USB
	mouse and/or USB keyboard by setting the USB
	KB/Mouse Emulation option within the
	TOSHIBA HW Setup utility to Enabled.
	If you are still unable to resolve the problem,
	contact your reseller, dealer or service provider.

10-16

User’s Manual

Contents

Qosmio F50 Series Table of Contents Chapter 5 The Keyboard Power HW Setup Chapter 8 AV functions Chapter 9 Optional Devices Chapter 10 Troubleshooting Chapter 11 Legal Footnotes Appendix A Specifications Appendix B Display Controller and Video modes Page http://epps.toshiba-teg.com Responsible for CE-marking: 41460 Neuss, Germany Manufacturer: Conformity Statement Network Compatibility Statement Germany ATAAB AN005, AN006, AN007, AN009, AN010 and DE03, 04, 05, 08, 09, 12, 14 Greece Disposal of batteries and/or accumulators Disposing of computer and computer batteries Page To prevent direct exposure to the laser beam, do not try to open the enclosure The drive has one of the following labels: CLASS 1 LASER PRODUCT LASER KLASSE LUOKAN 1 LASERLAITE ■Do not use the telephone to report a gas leak in the vicinity of the leak ■Use only the power cord indicated in this manual ■Dispose of used batteries according to the manufacturer’s instructions TOSHIBA assumes no liability for any damage in such case Preface Abbreviations Icons Keys ENTER Key operation Messages Terminology HDD or Hard disk drive General Precautions ■Dust, moisture, and direct sunlight ■Extreme heat, cold, or humidity ■Liquids and corrosive chemicals Page Page Page Introduction Documentation Software This section describes the hardware of your computer The actual specifications may vary depending on the model you purchased Processor Built-in The computer is equipped with one of the Video RAM Start -> Control Panel -> Appearance and Personalization -> Personalization -> Display Settings Advanced Settings RTC battery Clock (RTC) and calendar The AC adaptor provides power to the system and recharges the batteries when they are low either have a 2-pinor 3-pinplug enclosure Legal Footnote (Hard Disk Drive (HDD) Capacity)*4 Optical disc drive DVD Super Multi The drive reads DVD-ROM’sat a maximum DVD Super Multi drive Display Display panel Legal Footnote (LCD)*5 Graphics controller Legal Footnote (Graphics Processor Unit (“GPU”))*6 Ports External monitor This port provides 15-pin,analog VGA port. This port allows you to connect an external monitor to the computer TV antenna port HDMI out port Headphone, S/PDIF and Line out jack Microphone and Full size remote controller Communications Modem LAN Legal Footnote (Wireless LAN)*7 Wireless communication functions on and off. Please note that all models switch System automatic Sleep/Hibernation Mode *1 there is no input or hardware access for a Options Hibernation Mode Sleep Mode USB Sleep and Charge function All TOSHIBA Button Support TOSHIBA Zooming Utility TOSHIBA PC Disable the ■Single-Swipe Sign-onfeature TOSHIBA Face TOSHIBA Face Recognition uses a face Recognition TOSHIBA HD Console 2. Click Add Gadget Toshiba HD Console TOSHIBA Gesture TOSHIBA Assist ConfigFree Programs -> TOSHIBA -> ConfigFree TOSHIBA Disc Creator Windows Mobility Center Lock TOSHIBA DVD PLAYER Memory expansion Battery Pack Universal AC Adaptor USB FDD Kit Page The Grand Tour Always turn off Do not use the from the remote control which is provided with The following figure shows the computer’s left side Optical disc drive The computer is configured with a DVD Super Multi drive Bridge media slot i.LINK (IEEE1394) port (USB 2.0) port ExpressCard slot DC IN 19V jack Cooling vents (USB 2.0) ports eSATA/USB combo LAN jack Link indicator (green) ■Connect the built-inmodem only to ordinary analog phone lines ■Never connect the built-inmodem to a digital line (ISDN) Memory module slots Battery safety lock Battery release latch Speaker (subwoofer) Display hinge Stereo speakers Display screen Front operation panel (nine buttons) Power button Touch Pad control Web Camera LED LCD Sensor switch access it, click Start -> Control Panel -> System and Maintenance -> Power Options Volume control dial Bluetooth antenna antennas Hard Disk Drive Keyboard indicators CAPS LOCK Arrow Mode Numeric Mode Using TOSHIBA Face Recognition section in Chapter 4, Operating Basics section in Chapter 4 Region codes for DVD drives and media Code Region Code DVD Super-MultiROM drive DVD read DVD-Rwrite DVD-RDL write DVD-RWwrite Page Getting Started The AC adaptor can be connected to any power source supplying from Page Page Software License Terms Shut Down Mode Make sure the 3.Click Start 4.Click the arrow button ( ) located in the power management buttons ( ) and select Shut Down from the menu ■Before entering Sleep Mode, be sure to save your data ■To use the Hybrid Sleep function, configure it in the Power Options Benefits of Sleep Mode The Sleep Mode feature provides the following benefits: ■Allows the use of the panel power off feature Sleep Mode limitations Hibernation Mode Benefits of Hibernation Mode Starting Hibernation Mode Hibernate Automatic Hibernation Mode 2.Click System and Maintenance and click Power Options 3.Click Choose what the power button does or Choose what closing the lid does Certain conditions require that you reset the computer, for example if: ■You change certain computer settings ■An error occurs and the computer does not respond to your keyboard commands If you need to restart the computer, there are three ways this can be achieved: ■Click Start then click the arrow button ( ) in the power management ■Creating optical Recovery Discs ■Restoring the pre-installedsoftware from your created Recovery Discs ■Restoring the pre-installedsoftware from the Recovery hard disk drive Creating Optical Recovery Discs This section describes how to create Recovery Discs Create 7.Follow the on-screeninstructions Your Recovery Discs will be created Restoring the pre-installedsoftware from your created Recovery Discs ESC ENTER Next Page Operating Basics ■Front operation panel ■Remote Controller Front operation panel The Front operation panel is located above the keyboard Remote controller How to Swipe your Finger Points to note about the Fingerprint Sensor ■Wash and dry your hands thoroughly Clean the sensor with a ■Soaked or swollen finger, for example as may occur after taking a bath ■Injured finger ■Wet finger Setup Procedure Please use the following procedure when first using fingerprint authentication Fingerprint Registration Fingerprint Enrollment This sensor has the memory space for at least How to Delete the Fingerprint Data 1.Click Delete All Fingerprints Yes ■To delete individual fingerprints 1.Click the fingerprint mark above the registered finger Points to note about the Fingerprint Utility software The Encrypting File System (EFS) is a Windows Vista® feature Windows Logon via Fingerprint Authentication Fingerprint Authentication Procedure 1.Start up the computer [Password =] How to Enable Fingerprint Pre-OSAuthentication Settings Fingerprint Registration 3.Swipe a registered finger on the fingerprint sensor 4.Click the Setting menu at the TrueSuiteAccessManager screen How to Enable Fingerprint Single-Swipe Sign-onFeature 4.Click the Settings at the TrueSuiteAccessManager screen Settings Administrator Settings screen is displayed, check the “Enable Fingerprint utility limitations Page Disclaimer How to register the Face Recognition Data 12.The Management screen is displayed How to Delete the Face Recognition Data The Management screen is displayed 2.Select a user which is deleted in the Management screen button AUTO Mode Login screen 1.Turn on the computer 2.The Select Tiles screen will be displayed Select Tiles 3.Select Start face recognition ( ) Loading discs Page Removing discs How to remove a CD/DVD when the disc tray will not open CD-R/RW To write data to TOSHIBA Disc Creator Important message TOSHIBA does not bear responsibility for the following: Before writing or rewriting CD-R: TAIYO YUDEN CO., Ltd MITSUBISHI KAGAKU MEDIA CO., LTD Ricoh Co., Ltd DVD+RW: Ricoh Co., Ltd. (for 2.4x, 4x and 8x speed media) MITSUBISHI KAGAKU MEDIA CO., LTD. (for 2.4x, 4x and 8x speed media) DVD-RAM: DVD Specifications for DVD-RAMDisc for Version 2.0, Version 2.1 or Version Page When writing or rewriting Always copy data from the hard disk drive to the optical media - do not use the ■Do not perform any of the following actions: ■Change users in the Windows Vista® operating system ■Start a communication application such as a modem You cannot back up ■TOSHIBA Disc Creator cannot record in packet format When you back up a ■You cannot partially delete any data written to a CD-RW, DVD-RWor DVD+RW disc Data Verification How to learn more about TOSHIBA Disc Creator When Using Ulead DVD MovieFactory® for TOSHIBA How to make a DVD-Video Burning Page Burn How to learn more about Ulead DVD MovieFactory® DVD MovieFactory for TOSHIBA User Manual TOSHIBA DVD Player Notes on use The resume function cannot be used with some discs on the “TOSHIBA DVD PLAYER” ■Do not switch to Hibernation or Sleep Mode when running the “TOSHIBA DVD PLAYER” Do not lock the computer using the Windows logo Display Devices & Audio Appearance and Personalization Personalization Display Settings When viewing Operating TOSHIBA DVD PLAYER Open TOSHIBA DVD PLAYER HELP CD/DVDs Floppy diskettes The USB floppy diskette drive is available only as an option 3.Always handle floppy diskettes with care to prevent the loss of stored data 9.Do not place heavy objects on your floppy diskettes Using the TV Tuner Antenna Connecting the Cable Connecting the antenna cable 1.Save data, shutdown Windows and turn off the power 2.Connect the antenna cable to the TV antenna port of your computer This section describes some of the audio control functions Adjusting System Volume Volume Mixer Changing System Sounds 1.Right-clickthe Speaker icon on the task tray 2.Select Sounds from the menu Sounds Realtek HD Audio Manager Sound Effects This section explains how to select various sound effects Karaoke Vocal Cancellation Microphone Effects ■Modem functions cannot be used in models which are not equipped with a modem ■This information is applicable to the models equipped with a built-inmodem ■Some models are equipped with a modem jack or FM antenna port Region selection To select a region, follow the steps as detailed below: Select either a region from the region menu or a telephony location from the Properties menu Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region Connecting the modular cable To connect the modem’s modular cable, follow the steps as detailed below: 1.Plug the end of the modular cable into the computer’s modem jack 2.Plug the other end of the modular cable into a telephone jack Do not pull on the cable or move the computer while the cable is connected ■Frequency Channel Selection of 5GHz for IEEE 802.11a or n draft ■Frequency Channel Selection of 2.4GHz for 802.11b/g or n draft ■Roaming over multiple channels ■Card power management Wired Equivalent Privacy (WEP) data encryption based on an Security Bluetooth wireless technology For reference, Bluetooth wireless technology has the following features: Worldwide operation Radio links Product Support: Wireless communication indicator Indicator status Indication Indicator off The wireless communication switch is off - no Connecting the LAN cable LAN Active Link Disconnecting the LAN cable To disconnect the LAN cable, follow the steps as detailed below: ■Clean the plastics of the computer using a slightly water dampened cloth Using the cleaning cloth Some models include 1 cleaning cloth Page Page The Keyboard Emulating keys on an enhanced keyboard ScrLock Mute: Lock: Power Plan Sleep Hibernate Output Brightness (Down) Brightness (Up) Zoom: Pressing FN + Space changes the display resolution Zoom: Space Pressing FN Sticky key Turning on the overlays Arrow mode Numeric mode Temporarily using normal keyboard (overlay on) Temporarily using overlay (overlay off) Temporarily changing modes Page Power Battery, DC IN Battery indicator Flashing amber Amber White DC IN indicator Indicates the AC adaptor is connected and is correctly supplying power to the computer light Power indicator ■Battery type (depending on the model you purchased) ■There are two types of battery packs. (4cell or 8cell) ■The availability of this battery is dependent on the model you purchased Real Time Clock battery The Real Time Clock (RTC) battery provides power for the internal real Refer to the enclosed for detailed precautions and handling instructions ■Charge the battery pack only in an ambient temperature between Never remove the battery pack while the Charging the batteries Time Charging time (hours) Battery type Power off Battery charging notice In such cases you should follow the steps as detailed below: 3.Charge the battery until the Battery indicator glows blue Monitoring battery capacity Remaining battery power can be monitored using the following methods ■Clicking the battery icon on the task bar ■The environmental temperature - operating time decreases at low temperatures Retaining data with power off Retention Time State and Retention Time 1.5 days for 8 cell; ■Store spare battery packs in a cool dry place out of direct sunlight Please be aware that the battery pack is classified as a consumable item To remove a discharged battery, follow the steps as detailed below: 1.Save your work 2.Turn the computer’s power off - ensure that the Power indicator is off Page Page User Password To start the utility, point to or click the following items: Launch TOSHIBA Assist ->SECURE ->User Password ■Registered ■Not Registered Enter Password [xxxxxxxx] Fn + F1 Enter Windows utilities Hot keys Page HW Setup Setup Boot Priority Options Wake-upon Keyboard USB KB/Mouse Legacy Emulation USB-FDDLegacy Emulation USB Sleep and Charge function Page Built-inLAN Page AV functions CD/DVD button Play/Pause button STOP button Previous button Next button Camera button DOLBY button There are two different types of remote controllers: ■Full size remote controller ■Slim size remote controller The following figure shows the buttons on the Remote Controller Using the Remote Controller, you can: Full Size Remote controller select Control panel -> System and Maintenance -> Power Options. When Access indicator Record Pause Volume + Volume Channel/Page up (+) and down (-) Recorded TV Slim Size Remote Controller CD/DVD Pressing this button will launch an application program that allows you to watch a DVD or listen to a CD Starts or terminates the operating system Maintenance -> Power Options. The following Play/Pause Operational range of the Remote Controller Distance Angle ■When a low battery condition is present Store the battery for the remote control beyond the reach of children ■Do not use batteries other than those specified Type of battery that can be used for the Remote Controller Installing the batteries Replacing the batteries Slim size remote controller Installing the battery Inserting a Slim size remote controller Removing a Slim size remote controller Connecting the antenna cable Connect the end of the coaxial cable (2) to the Splitter In port of a splitter Connect the other end of the coaxial cable (2) to the Satellite Out port of a 7.Connect the end of the CATV cable to the Satellite In port of a set-topbox 8.Connect the other end of the CATV cable to the wall socket Setting FM software Starting FM software Changing of presets Page Optional Devices Inserting an ExpressCard Removing an ExpressCard Safely Remove Hardware ExpressCard ■This Bridge media slot supports the following memory media ■Memory Stick (Memory Stick Duo, Memory Stick PRO, Memory Stick PRO Duo) ■xD picture card ■MultiMediaCard (MMC) ■Please note that an adaptor is required to use miniSD/microSD Card Formatting an SD/SDHC memory card Memory card care Set the ■Do not remove a card while read/write is in progress About the write-protect The following memory media have a function for protect ■Press gently until the cover into place Removing a memory media 2.Point to memory media and click the left Touch Pad control button memory media 3.Press the memory media to partially extend it out of the computer Point to note about memory module error Installing a memory module Shut down the computer - make sure the Power indicator is off (refer to the Turning off the power Remove the AC adaptor and all cables and peripherals connected to the computer 5.Seat the memory module cover in place and secure it with one screw Take care to ensure that the memory module cover is firmly closed Install the battery pack - refer to 7.Turn your computer over Removing a memory module To remove the memory module, follow the steps as detailed below: Set the computer to Boot Mode and turn its power off - make sure the Turning on the power 4.Push the latches away from the module in order to release it USB floppy diskette drive USB connector Disk-In-Use Indicator Floppy diskette slot ■The drive should be placed on a flat, horizontal surface ■Do not set the drive on an incline greater than 20° while it is operating ■Do not place anything on top of the drive Using the USB floppy diskette drive Connecting the USB floppy diskette drive Disconnecting the USB floppy diskette drive Wait for the 2.Click the Safely Remove Hardware icon on the Task Bar 3.Click the USB floppy diskette drive device that you want to remove Connecting the eSATA device Disconnecting an eSATA device 2.Click the Safely Remove Hardware icon on the Windows Taskbar 3.Click an eSATA device that you want to remove 1.Turn the computer’s power off Connecting the HDMI out port Settings for display video on HDMI Select HD Format 1.Click Start and click Control Panel 2.Click Appearance and Personalization 3.Click Personalization REGZA Link (PC Control) HDMI out port can connect with Type A connector HDMI cable Some models are supported with the REGZA Link Using REGZA Link (PC Control) ■Use the TV remote control to output the computer screen onto the TV screen Precautions Connecting the i.LINK (IEEE1394) cable Disconnecting the i.LINK (IEEE1394) cable Connecting the security lock Troubleshooting Analyzing the problem Software Hardware ■ System start-up ■ Fingerprint Sensor ■ Self test System start-up Self test Boot Priority Power Overheating power down Problem Procedure Computer shuts down Leave the computer off until the DC IN indicator Battery Power saver Select a power plan in the Power Options Real Time Clock 1.Press the F1 key - the BIOS setup application will load 2.Set the date in the System Date field System Date 3.Set the time in the System Time field Internal display panel Hard disk drive DVD Super Multi drive Page ExpressCard SD/SDHC memory card, miniSD/microSD Card Memory Stick/Memory Stick Duo/Memory Stick PRO/Memory Stick PRO Duo xD picture card MultiMediaCard Infrared receiver window Pointing device Touch Pad Control Panel -> Hardware and Sound -> Mouse Buttons click the Pointer Options tab Click Start -> Control Panel -> Hardware USB mouse On-screenpointer does not respond to mouse operation Double-clickingdoes The elements of the mouse responsible for moves erratically Fingerprint Sensor USB device USB KB/Mouse Emulation option within the USB Sleep and Charge function Reconnect the external device after turning ON the computer The “USB WakeUp function” does not work eSATA device eSATA device eSATA device does Additional memory module Sound system Volume control dial External monitor Modem CONNECT NO CARRIER LAN Bluetooth HDMI monitor output function i.LINK (IEEE1394) device Panel, Hardware and Sound and then clicking Add Hardware Video Playback Set the PCI Express Link ASPM in the BIOS setup using the following steps: 1.Press the F1 key. The BIOS setup screen will appear 2.Set the PCI Express Link ASPM to Disabled in BATTERY 3.Press the END key. A confirmation message will appear Before you call Where to write Legal Footnotes 64-BitComputing Page *10 *11 *12 *13 Specifications Built-inModem Network control unit (NCU) Type of NCU Type of line Type of dialing Display Controller and Video modes Page Wireless LAN Radio Characteristics of Wireless LAN Cards may vary according to: ■Country/region where the product was purchased ■Type of product Radio Frequency Band 5GHz (5150-5850MHz) 2.4GHz Band Channels Sets (Wireless IEEE 802.11 Revision b, g and n draft 2.0) Channel ID 2457*1 2467*2 2472*2 5GHz Band Channels Sets (Wireless IEEE 802.11 Revision a and n draft 2.0) Page Page Bluetooth wireless technology Interoperability General European Union (EU) and EFTA Canada - Industry Canada (IC) This device complies with RSS 210 of Industry Canada USA-FederalCommunications Commission (FCC) ■Reorient or relocate the receiving antenna ■Increase the distance between the equipment and the receiver Caution: Exposure to Radio Frequency Radiation Taiwan 1. Sticker Please put the following sticker on computer incorporating this product 2.Indication The indication shown below appears on this equipment (1)2.4 : This equipment uses a frequency of 2.4 GHz Device Authorization AC Power Cord and Connectors United Kingdom USA UL approved BS approved AustraliaEurope Usage Restrictions Page If your computer is stolen TOSHIBA Theft Registration Owner’s details Glossary HDD: HD+: IDE: IEEE: I/O: alternating current (AC): analog signal: application: ASCII: asynchronous: buffer: bus: byte: cache memory: capacity: commands: compatibility: components: Composite Video (YUV): computer program: Page DVD-RW (+RW -RW): echo: enable: To turn on a computer option. See also disable function keys: gigabyte (GB): graphics: hard disk drive (HDD): hardware: instruction: interface: interrupt request: A signal that gives a component access to the processor interrupt request: I/O: main board: See motherboard main board: megabyte (MB): megahertz: memory: non-system disk: nonvolatile memory: numeric keypad overlay: OCR: pixel: plug and play: pointing device: port: Power Saver: Read Only Memory (ROM): S/P DIF: SCSI: SD/SDHC memory card: SECAM L: USB: VGA: volatile memory: warm start: Wi-Fi Index