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| Troubleshooting |
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| Problem | Procedure |
| A CONNECT display is | Check the error control setting in your |
| quickly replaced by | communications application. |
| NO CARRIER |
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| Character display | In data transmission, make sure the parity bit and |
| becomes garbled during | stop bit settings correspond with those of the |
| a communication | remote computer. |
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| Check the flow control and communication |
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| protocol. |
| You cannot receive an | Check the "rings before auto answer" setting in |
| incoming call | your communications application. |
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| Problem | Procedure |
| You cannot access a | Make sure the drive’s drawer is securely closed. |
| disc in the drive | Press gently until it clicks into place. |
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| Open the drawer and make sure the disc is |
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| properly seated. It should lie flat with the label |
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| facing up. |
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| A foreign object in the drawer could block laser |
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| light from reading the disc. Make sure there is no |
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| obstruction. Remove any foreign object. |
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| Check whether the disc is dirty. If it is, wipe it with |
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| a clean cloth dipped in water or a neutral cleaner. |
| Some discs run | The software or hardware configuration may be |
| correctly, but others do | causing a problem. Make sure the hardware |
| not | configuration matches your software’s needs. |
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| Check the disc’s documentation. |
Check the type of disc you are using. The drive supports:
Recordable:
Check the region code on the DVD. It must match that on the
User’s Manual |