Troubleshooting

 

 

 

 

 

 

 

Problem

Procedure

 

A CONNECT display is

Check the error control setting in your

 

quickly replaced by

communications application.

 

NO CARRIER

 

 

Character display

In data transmission, make sure the parity bit and

 

becomes garbled during

stop bit settings correspond with those of the

 

a communication

remote computer.

 

 

Check the flow control and communication

 

 

protocol.

 

You cannot receive an

Check the "rings before auto answer" setting in

 

incoming call

your communications application.

 

CD-RW/DVD-ROM drive

 

 

 

 

Problem

Procedure

 

You cannot access a

Make sure the drive’s drawer is securely closed.

 

disc in the drive

Press gently until it clicks into place.

 

 

Open the drawer and make sure the disc is

 

 

properly seated. It should lie flat with the label

 

 

facing up.

 

 

A foreign object in the drawer could block laser

 

 

light from reading the disc. Make sure there is no

 

 

obstruction. Remove any foreign object.

 

 

Check whether the disc is dirty. If it is, wipe it with

 

 

a clean cloth dipped in water or a neutral cleaner.

 

Some discs run

The software or hardware configuration may be

 

correctly, but others do

causing a problem. Make sure the hardware

 

not

configuration matches your software’s needs.

 

 

Check the disc’s documentation.

Check the type of disc you are using. The drive supports:

DVD-ROM: DVD-ROM, DVD-Video

CD-ROM: CD-DA, CD-Text, Photo CD™ (single/multi-session), CD-ROMMode 1, Mode 2, CD-ROM XAMode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), CD-G (Audio CD only)

Recordable: CD-R, CD-RW

Check the region code on the DVD. It must match that on the CD-RW/DVD-ROM drive.

User’s Manual

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