Troubleshooting

 

 

 

 

 

 

 

Problem

Procedure

 

Some discs run

The software or hardware configuration may be

 

correctly, but others

causing a problem. Make sure the hardware

 

do not

configuration matches your software’s needs.

 

 

Check the disc’s documentation.

 

 

Check the type of disc you are using. The drive

 

 

supports:

 

 

DVD-ROM: DVD-ROM, DVD-Video, DVD-R,

 

 

DVD-RW, DVD+R, DVD+RW,

 

 

DVDRAM, DVD+R (Double Layer),

 

 

DVD-R (dual Layer)

 

 

CD-ROM: CD-DA, CD-Text, Photo CD (single/

 

 

multi-session), CD-ROMMode 1,

 

 

Mode 2, CD-ROM XAMode 2

 

 

(Form1, Form2), Enhanced CD

 

 

(CD-EXTRA), CD-G (Audio CD only)

 

 

Recordable: CD-R, CD-RW, DVD-R, DVD-R

 

 

(Double Layer), DVD+R, DVD+R

 

 

(Double Layer), DVD-RW,

 

 

DVD+RW, DVD-RAM

 

 

Check the region code on the DVD. It must match

 

 

that on the DVD Super Multi drive.

 

Cannot write correctly

If you have trouble writing, make sure you are

 

 

observing the following precautions:

 

 

■ Use only media recommended by TOSHIBA.

 

 

■ Do not use the mouse or keyboard during

 

 

writing.

 

 

■ Use only the software supplied with the

 

 

computer for recording.

 

 

■ Do not run or start other software during

 

 

writing.

 

 

■ Do not jar the computer during writing.

 

 

■ Do not connect/ disconnect external devices

 

 

or install/remove internal cards during writing.

 

Disk drive

 

 

 

 

 

Problem

Procedure

 

Some programs run

The software or hardware configuration may be

 

correctly, but others

causing a problem. Make sure the hardware

 

do not

configuration match’s your software’s needs.

 

You cannot access the

Try another disk. If you can access this disk, the

 

disk drive

original disk (not the disk drive) is problem.

User’s Manual

8-13