Troubleshooting

Problem

Procedure

 

 

Open the disc tray and make sure the

 

CD/DVD/BD is properly seated. It should lie flat

 

with the label facing up.

 

 

A foreign object in the disc tray could block laser

 

light from reading the CD/DVD/BD. Make sure

 

there is no obstruction. Remove any foreign

 

object.

 

 

Check whether the CD/DVD/BD is dirty. If it is,

 

wipe it with a clean cloth dipped in water or a

 

neutral cleaner. Refer to the Media care section

 

in Chapter 4 for details on cleaning.

Some CD/DVD/BDs run

The software or hardware configuration may be

correctly, but others do

causing a problem. Make sure the hardware

not

configuration matches your software’s needs.

 

Check the CD/DVD/BDs documentation.

 

Check the type of CD/DVD/BD you are using.

 

The drive supports:

 

 

BD Writer/BD-Combo:

BD-ROM, BD-ROM

 

 

DL, BD-R, BD-R DL,

 

 

BD-RE, BD-RE DL

 

DVD-ROM:

DVD-ROM, DVD-

 

 

Video, DVD-R,

 

 

DVD-RW, DVD+R,

 

 

DVD+RW, DVD-

 

 

RAM

 

CD-ROM:

CD-DA, CD-Text,

 

 

Photo CD

 

 

(single/multi-

 

 

session), CD-ROM

 

 

Mode 1, Mode 2,

 

 

CD-ROM XA Mode 2

 

 

(Form1, Form2),

 

 

Enhanced CD (CD-

 

 

EXTRA),

 

Recordable disc:

CD-R, CD-RW,

 

 

DVD-R, DVD-R DL,

 

 

DVD-RW, DVD+R,

 

 

DVD+R DL,

DVD+RW, DVD-

RAM, BD-R, BD-R

DL, BD-RE, BD-RE

DL

Check the region code on the disc. It must match that on the BD drive. Region codes are listed in the Optical disc drives section in Chapter 2, The Grand Tour.

User’s Manual

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