Troubleshooting

DVD Super Multi drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

 

You cannot access a

Make sure the drive's drawer is securely closed.

disc in the drive

Press gently until it clicks into place.

 

Open the drawer and make sure the disc is

 

properly seated. It should lie flat with the label

 

facing up.

 

 

A foreign object in the drawer could block laser

 

light from reading the disc. Make sure there is no

 

obstruction. Remove any foreign object.

 

Check whether the disc is dirty. If it is, wipe it with

 

a clean cloth dipped in water or a neutral cleaner.

 

See the Media care section in Chapter 4 for

 

details on cleaning.

Some discs run

The software or hardware configuration may be

correctly, but others do

causing a problem. Make sure the hardware

not

configuration matches your software's needs.

 

Check the disc's documentation.

 

Check the type of disc you are using. The drive

 

supports:

 

 

DVD-ROM:

DVD-ROM, DVD-Video, DVD-R,

 

 

DVD-RW, DVD+R, DVD+RW,

 

 

DVD-RAM, DVD+R (Double

 

 

Layer)

 

 

* DVD+R (Double Layer) is

 

 

supported by DVD Super Multi

 

 

drive supporting double layer only

 

CD-ROM:

CD-DA, CD-Text, Photo CD

 

 

(single/multi-session), CD-ROM

 

 

Mode 1, Mode 2, CD-ROM XA

 

 

Mode 2 (Form1, Form2),

Enhanced CD (CD-EXTRA), CD-G (Audio CD only)

Check the region code on the DVD. It must match that on the DVD Super Multi drive.

User’s Manual

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